Approve application restricted caller access privileges

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Approve restricted caller access (RCA) privileges in the target scope so that you can provide scope access privileges. Approving the RCA privileges enables the script includes in Universal Request scope to be accessed from the Universal Request integration with Microsoft Teams scope.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    RCA privileges define cross-scope access to an application, an event, or an application resource. Application resources include access control roles, business rules, UI actions, and script includes. RCA privileges can also be used to allow or deny requests for access. Restricted caller access [sys_restricted_caller_access] records track cross-scope applications or scripts that request access to an application, application resource, or event. For more information, see Requested restricted caller access (RCA).

    Prozedur

    1. Navigate to All > System Applications > Application Restricted Caller Access > Restricted Caller Access Privileges.
    2. In the Source Scope search, enter Universal Request integration with Microsoft Teams.
    3. Right-click on Source Scope column header, and select Group By Source Scope.
    4. Expand the Universal Request integration with Microsoft Teams source scope.
    5. Open the record.
    6. Change the Status to Allowed.
    7. Click Update.

    Ergebnisse

    The RCA is approved. The records get updated as shown in the following figure. The Application column and the Target Scope column now have the same values, and the Status column changes to Allowed.Universal Request integration with MS Teams RCA approval.