Integrating Workplace Services Kiosk with Workplace Indoor Mapping

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Integrate Workplace Services Kiosk with Workplace Indoor Mapping to provide options to kiosk users to search for a space, get directions, and raise cases.

    Integration Overview

    1. Create a kiosk configuration that you want to use for indoor mapping. For more information, see Create a kiosk configuration.
      You can also use existing kiosk configurations if they fit your requirement.
      Hinweis:
      You can create a custom homepage for the kiosk configuration or use the default one. For more information about creating a homepage, see Create a kiosk homepage.
    2. Create a map feature configuration from Workplace Central. For more information, see Configure map features for kiosk.
    3. Set up the kiosk position and map settings. For more information, see Configure the kiosk position and map settings.
    4. Configure a module for the kiosk indoor map. For more information, see Configure a module for kiosk indoor mapping.
    5. Assign the kiosk configuration to a kiosk device. For more information, see Setting up a kiosk device.

    After integrating Workplace Services Kiosk with Workplace Indoor Mapping, kiosk users browse the workplace, search for spaces, get directions, and raise cases. For more information, see Using Kiosk Indoor Mapping.

    If an error occurs on the kiosk at run time, a generic error page is displayed to the user. As an admin, you can find information about the errors in the system logs. For more information about error scenarios, see Workplace Services Kiosk error scenarios.

    The kiosk uses the Kiosk general request record producer to create a case from the Raise an issue modal. You can configure the record producer by navigating to Workplace Case Management > Workplace Case Management - Setup > Record producers.