Activate Universal Request Advanced Work Assignment

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • You can activate the Universal Request: Advanced Work Assignment plugin (com.snc.universal_request.awa) if you have the admin role. Activating this plugin enables you to use Advanced Work Assignment and automatically assign work items to your agents, based on their availability in the Universal Request application. This plugin includes demo data and activates related plugins if they are not already active.

    Vorbereitungen

    Hinweis:
    The Universal Request: Advanced Work Assignment plugin (com.snc.universal_request.awa) plugin requires a separate subscription and must be activated by a ServiceNow personnel.
    Before installing the Universal Request: Advanced Work Assignment plugin (com.snc.universal_request.awa) plugin, install the Universal Request plugin. For more information, see Activate Universal Request.

    Role required: admin

    Prozedur

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Hinweis:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.