Using agentic workflow in Now Assist for Legal Service Delivery (LSD)
Use agentic workflows for Legal Service Delivery to analyze general legal requests, predict the appropriate legal category, and initiate a transfer after confirmation from the legal fulfiller or group manager.
| Agentic workflow name | Description | Available AI agents |
|---|---|---|
| Triage legal requests | Uses AI agents to analyze general legal requests, predict the appropriate legal category, and initiate a transfer upon a confirmation from the legal fulfiller. The agentic workflow enhances response times, reduces manual
tasks, and improves overall productivity. Hinweis:
The agentic workflow is triggered in the Now Assist panel. It is not supported in the Virtual Agent panel. |
|
Wichtig:
By default, all agentic workflows and AI agent records are read only.
For more information on the AI agents, see Now Assist AI agents.
To modify an agentic workflow, you must first duplicate it, and then update it. For more information, see:
Hinweis:
- When you modify an agentic workflow, AI agents, or tools, make sure that you update all instructions accordingly.
- If you have a customized triage legal request agentic use case, update the script include of the business rule with the sys_id of the customized use case. For more information, see Activate the business rule for the Triage legal requests agentic workflow.
There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.