Support level: Standard*

The support level is Standard but has some exceptions or special conditions.

• Includes all aspects of Basic level support.
• Business logic: The service provider (SP) creates or modifies processes per customer. The use cases reflect proper use of the application by multiple SP customers in a single instance.
• The instance owner must be able to configure minimum viable product (MVP) business logic and data parameters. This configuration is done per tenant, as expected for the specific application.

Sample use case: An admin must be able to make comments required when a record closes for one tenant, but not for another.

For more information on support levels, see Application support for domain separation.

Domain separation and Contact Tracing Overview

Service providers need to be able to manage multiple customers in a single instance to deliver their services via Contact Tracing in the Safe Workplace suite. Beginning with the Paris release, scheduled jobs introduced support for domain separation at the Standard level.

Admins must install the Domain separation plugin before working with the Contact Tracing tables.

See Domain separation and Safe Workplace suite to learn how to set up Contact Tracing with domain separation.