Set up the feedback configuration

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Set up the feedback configuration for the experience and service feedback in the Employee Center portal. Configure a seamless channel of feedback communication that remains constant for your portal.

    Vorbereitungen

    Role required: sn_hr_sp.esc_admin

    Warum und wann dieser Vorgang ausgeführt wird

    Set up the integrated service and experience feedback that is available with Employee Center Pro. Get responses anywhere in your portal, via email or Virtual Agent, or through the Kiosk.

    The feedback configuration is generic for all feedback types and definitions.

    Prozedur

    1. Navigate to All > Employee Center > Experience and Service Feedback > Feedback Configuration.
    2. Select New to create a feedback configuration.
    3. On the feedback configuration form, fill in the fields.
      For a description of the field values, see Feedback configuration form.
    4. Select Submit.
      Hinweis:
      The following default feedback configurations are available with Employee Center Pro version 32.0.
      • Employee center feedback configuration
      • Feedback configuration for kiosk portal
      • MESP Feedback Configuration

      If you have the Browser Extension for Employee Center plugin (sn_ex_brw_ext) version 1.0 along with the Employee Center Pro plugin (sn_ex_sp_pro) version 36.0, you have Browser Extension feedback configuration by default.

    Ergebnisse

    You’ve configured the properties for the integrated service and experience feedback.

    Nächste Maßnahme

    Set up the feedback definition. For more information, see Set up the feedback definition.