Import messages from Agent Workspace

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • You can import the conversation with a user from the agent workspace and append them in the Comments to store all the important messages in the ServiceNow.

    Vorbereitungen

    Role required: user

    Prozedur

    1. Navigate to an open ticket in your ServiceNow instance from agent work space.
      Tabelle : 1. Navigational path
      Record Description
      Incident Navigate to Incident > Open. Open the record that you want to work on.
      Change Request Navigate to Change > Open. Open the record that you want to work on.
      Request Item Navigate to Requests > Open Requests. Open the record that you want to work on.
    2. From the Start Microsoft Teams Chat menu, select Import messages.

      Option to import messages.
      Hinweis:
      If you aren't logged in, you receive a prompt to log into Microsoft Teams.
    3. Select the messages that you would like to import, then select Import messages.