Submit a legal request

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Submit a legal request for yourself or on behalf of another user to seek services from the legal department.

    Vorbereitungen

    Role required: sn_lg_ops.legal_user

    Warum und wann dieser Vorgang ausgeführt wird

    You can also submit a legal request through your mobile device or the Virtual Agent chat.

    Prozedur

    1. Navigate to All > Employee Center.
      Hinweis:
      If you are using Legal Service Portal, you can submit a legal request by navigating to the Legal Service Portal portal and selecting a request from the Service Catalog.
    2. Select Legal services from the header.
    3. Select Browse Legal services.
    4. Filter and search in the categories for the legal service request.
    5. Click a legal service item for which you want to submit a request.
      If you are not sure which legal service item to choose to submit your request, select General Legal Request.
    6. On the form, fill in the fields.
      Hinweis:
      Each legal service request form has a different set of fields based on the selected legal service item.
    7. Click Submit.

    Ergebnisse

    • A legal request is created in the New state.

    • The request is assigned to a group or user in the legal department based on the assignment rule set in the associated practice area.
    • The Standard Ticket page displays that has the following tabs to perform different tasks:
      • Activity: Track the activity history of the request and post messages for the fulfiller working on the request.
      • Attachments: Upload and manage documents.
      • Attachments or Documents: Upload and manage the documents in the legal request.
        Hinweis:
        If the external storage option is enabled, the Documents tab is displayed. Otherwise, the Attachments tab is displayed.
      • Request Details: Review request details.
    • If the administrator has configured notifications, you receive notifications about the progress of the request.