Configure an Emergency Outreach notification for Contact Tracing privacy consents

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 3 Minuten Lesedauer

    • As an administrator, create or configure an Emergency Outreach notification to send email and mobile push notifications to employees requesting them to view the privacy policy and seeking their consent to use their data for contact tracing.

    Vorbereitungen

    Ensure that you have the Emergency Outreach application installed. For details, see Install Emergency Outreach.

    You must have generated the location-based privacy configurations.

    Employees must have the Now® Mobile app installed on their phones to receive mobile push notifications. For more information, see Now Mobile app.

    Role required: sn_imt_checkin.checkin_admin or admin

    Prozedur

    1. Navigate to All > Emergency Outreach > View Outreaches.
    2. Review and edit the existing outreach record User Privacy Consent record or click New to create one.
    3. Enter the outreach notification name in the Event name field.
    4. On the Select targeted audience tab, select the target audience for the notification, and click Save.
      You can choose from user lists, groups, departments, locations, or other search filters such as building, cost center, or country code.
    5. On the Content configuration tab, select Privacy Consent in the Response mode field.
    6. Wahlweise: Enable the outreach to provide location-specific privacy consents by selecting the Use Country option on the Content configuration tab.

      When enabled, the privacy statement text in Location Privacy Configuration takes precedence over text in the privacy consent templates. This text is used for the outreach, system notification email, and push notification. If you need to update the text that users receive, you must change the location's privacy statement.

      For more information on updating a location's privacy statement, see Generate location-based privacy configurations.

    7. Select User Privacy Consent notification in the Notification field, and choose how to send the notification.
      • To send the notification by email, select the Email notification check box and enter the email subject and body.
      • To send a mobile push notification, select the Now Mobile Push notification check box and enter the push message and a detailed push message.

        This option is available only if the ServiceNow NowMobile App Screens and Applet Launcher (com.glide.mobile-employee) plugin is activated.

      • To use a custom notification channel, click the Additional Channels related list, click Edit, and move the channel to the Additional Channels List. Click Save.

        Make sure that the Email notification and Now Mobile Push notification check boxes are not selected or notifications will also be sent through those channels.

        Push notifications use the ServiceNow Request Application notification device. When users register their mobile application to an instance, this notification device is automatically created in their notification preferences. Ensure that this device is active for the users that you want to receive the push notification.

    8. Click Save.
      The target audience and content configuration changes are saved.
    9. Click Schedule.
    10. In the Scheduled Script pop-up window, configure a scheduled job to the notification.
      For more information, see Configure a scheduled job.
    11. Click Submit.
      A script is added to the scheduled job. The job is associated with the outreach notification.

    Ergebnisse

    An outreach notification with a scheduled job is created. The job sends notifications to the target audience per the set schedule.
    Hinweis:
    The outreach notification is not sent to users in the selected audience if users do not have a location set in their user profile or the privacy consent is disabled in the location privacy configuration. The privacy consent notification is sent to a user only once even if the user is in the target audience of multiple privacy notifications.

    Nächste Maßnahme

    A user with the sn_imt_checkin.checkin_admin role can send the Outreach notification on demand.

    A user with the admin or sn_imt_checkin.checkin_admin role can stop the scheduled job to send the notifications automatically. To do so, click Schedule and in the dialog box, clear the Active check box, and then click Update.