RCA approvals for Now Assist for HR Service Delivery (HRSD)

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • After you install Now Assist for HR Service Delivery (HRSD), you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request.

    Vorbereitungen

    • Role required: admin
    • The RCAs that are generated after the installation are in the Requested state and you must manually mark the RCAs as Allowed, which can be time-consuming.

      To automate the RCA approvals for any record, you can run the Now Assist for HRSD Bulk RCA approval script where the source scope is Now Assist for HR Service Delivery (HRSD). Download the Now Assist for HRSD Bulk RCA approval file from the Supporting Links and Docs section in Now Assist for HR Service Delivery (HRSD) application in ServiceNow Store. This file is a standalone script to reduce the manual effort involved. After you download the script file, perform the following steps:

    Prozedur

    1. Navigate to All > System Definition > Fix Scripts.
    2. Right-click the header and choose Import XML.
    3. Click Choose file and select the XML file that you downloaded.
    4. Search and find the Now Assist for HRSD Bulk RCA approval script record.
    5. Click Run Script to allow all the requested RCAs.