Now Assist for Supplier Lifecycle Operations (SLO)

  • Release version: Xanadu
  • Updated November 5, 2024
  • 3 minutes to read
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    Summary of Now Assist for Supplier Lifecycle Operations (SLO)

    The ServiceNow® Now Assist for Supplier Lifecycle Operations (SLO) application provides a guided, conversational experience to support supplier managers in managing their supplier-related tasks efficiently. It leverages generative AI capabilities to enhance supplier management processes.

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    Getting Started and Configuration

    Customers can explore and configure the Now Assist for SLO application to begin using its AI-driven features. Proper setup is necessary to enable the conversational assistance tailored to supplier lifecycle operations.

    Availability and Restrictions

    • Not all AI model providers are accessible to customers with in-country SKUs or in certain restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted customers, or other regulated markets.
    • Availability of AI products and features varies by region and regulatory environments; customers should monitor updates in future releases to understand current capabilities.

    AI Limitations and Responsible Use

    The application uses AI and machine learning, which may not always produce fully accurate or appropriate results. Customers are responsible for evaluating AI outputs, applying human oversight, and avoiding sole reliance on AI for critical decision-making—especially in sensitive sectors like healthcare, finance, legal, employment, security, or infrastructure.

    Use of the application must comply with ServiceNow’s AI Acceptable Use Policy, which may be updated periodically.

    Data Processing and Collection

    • Data entered in the application is transferred from customer instances to a centralized ServiceNow environment, potentially in different regions or via third-party cloud providers such as Microsoft Azure, subject to ServiceNow’s internal compliance policies.
    • ServiceNow collects inputs, outputs, and edits from the application to improve AI models and products. Customers have the option to opt out of this data collection at any time.

    Support and Troubleshooting

    Customers can access support resources such as the ServiceNow Community on AI and Intelligence, the Known Error Portal, and Customer Service & Support for assistance with the Now Assist for SLO application.

    Use the ServiceNow® Now Assist for Supplier Lifecycle Operations (SLO) application to guide your supplier managers through a conversation-like experience for their supplier needs.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.