---
sourceDocument: Xanadu Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/source-to-pay-operations

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Using Advanced Work Assignment for Supplier Lifecycle Operations

# Using Advanced Work Assignment for Supplier Lifecycle Operations {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enables supplier contacts to interact with supplier owners and resolve their issues and get answers to questions.

The Advanced Work Assignment for Supplier Lifecycle Operations application enables the following:

* Supplier fulfillers can accept a chat request from the Supplier Lifecycle Operations to interact with supplier contacts. For more information, see [Accept an incoming chat request from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/NpyRrUcFXpj767hJZhuTvA "As a supplier fulfiller, accept an incoming chat request from the Supplier Manager Workspace Inbox to start a chat session with a supplier contact.").
* Supplier contacts can start a chat session from the Supplier Collaboration Portal to interact with supplier fulfillers. For more information see [Start a chat session from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/Hadilah8r3PwaJJLeR7guA "As a supplier contact, you can start a chat session from the Supplier Collaboration Portal and interact with supplier fulfillers.").
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**Related concepts**   

* [Source-to-Pay Workspace agent inbox](https://servicenow-prod.fluidtopics.net/OwcNfm~R1zB9qr4SraCLgA "Use the agent inbox to manage your incoming work items, such as chats, cases, incidents, and more.")
* [Setting up Advanced Work Assignment for Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/qTaEIcPSXypMLWIpk1cokw "Plan and configure your implementation of Advanced Work Assignment for Supplier Lifecycle Operations.")  
**Related tasks**   

* [Activate Agent Chat and load demo data](https://servicenow-prod.fluidtopics.net/2_4_qmmdo8ReTDCowBI5Yw "Activate Agent Chat and load demo data.")