Valid country location
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Summary of Valid country location
This feature enables shoppers to select valid delivery locations based on preconfigured countries, ensuring products are only shipped to supported addresses. It validates delivery addresses throughout the shopping and checkout processes, preventing orders to invalid or unsupported countries.
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Key Features
- Configuration of valid countries for delivery limits shipping options to supported locations.
- Address validation is performed at multiple stages: product pages, purchase pages, quick checkout, full cart checkout, and primary navigation bar.
- Shoppers can add, edit, and select delivery and office addresses restricted to valid countries.
- Product availability updates dynamically when delivery location changes, disabling purchase options and displaying messages like “This item does not deliver to <countryname>.”
- Delivery location options include “Deliver to work address” and “Deliver to somewhere else,” both constrained by configured valid countries.
- During checkout, shoppers can toggle between entire purchase and individual products to select appropriate valid delivery addresses.
Practical Use and Benefits
ServiceNow customers can leverage this functionality to streamline shopping experiences by:
- Reducing order errors and customer frustration by preventing invalid delivery selections.
- Ensuring compliance with shipping policies through country-based delivery restrictions.
- Enhancing user experience via contextual address validation messages and dynamic product availability updates.
- Supporting flexible delivery options tied to office or personal addresses within valid regions.
Administrators configure the list of valid countries, which directly controls the countries displayed during address selection and shipping eligibility.
What to Expect
When implemented, shoppers will only see and be able to select delivery addresses within the configured valid countries. Products unavailable for certain countries will have purchase buttons disabled with clear validation messages. During checkout, address validation ensures only valid delivery locations are selectable, enabling smoother order completion.
As a shopper, you can select a valid delivery location based on the preconfigured countries.
Validate addresses
Based on the countries configured, you can prevent products from being shipped to
invalid locations. Perform the address validation at various stages.
- See the valid countries for delivery from the product and purchase pages.
- See the product availability and unavailability when a shopper changes delivery location from the Deliver to list to an unsupported country on the product details page.
- Add, edit, and select the available delivery addresses and office addresses.
- See the product availability based on the office address or delivery location in the primary navigation bar.
- Add valid Deliver to work address and Deliver to somewhere else from the primary navigation bar, contextual side panel, quick checkout, and entire purchase.
- Based on your configuration, filter the list of countries and the product catalog and display the addresses and offices where delivery is available.
- Validate the saved address list, deliver to work address, and deliver to somewhere else during quick checkout and full checkout.
- Select valid addresses for each product based on the countries or office locations where the delivery is available.
- During full cart checkout, toggle between entire purchase and product to see and select available addresses.
- See the following address validation message on product and purchase pages:
This item does not deliver to <countryname>. - See the address validation message
Delivery is only available for certain countries.
The following example shows how a shopper can add or select valid addresses during
various stages of checkout:
Address validation flows
- Select the primary address for delivery from the primary navigation bar.
- See the product availability based on the location address on the primary navigation bar.
- Select the number of countries to see the list of valid countries.
- When your administrator configures the valid countries, you see only certain countries where delivery is available.
- You can change your location from Deliver to and complete the order.
- When you add a new address, the country list displays only the valid list of countries.
- When your product is available for delivery to the location you selected, you can place the order using the Add to cart or Request to buy buttons.
- When you select Request to buy, you can select the
delivery location from a list of saved addresses.
- When you select Deliver to work address to add a new address, you can add addresses from only certain countries that are preconfigured for delivery.
- When you select Deliver to somewhere else to add a new address, you can add addresses from only certain countries that are preconfigured for delivery.
This item does not deliver to <countryname>orThis item does not deliver to this address. - You can add or select the delivery location for the valid countries and complete the shopping.
- From your shopping cart, when you select Proceed to checkout, select valid addresses for each product based on the countries or office locations where the delivery is available.