Payment method options

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Payment method options

    This feature enables shoppers to select from multiple payment methods when purchasing products or services. It supports flexible payment options, including using preferred payment methods, multiple cost centers, credits, and paycheck deductions. This flexibility helps streamline the checkout process and accommodate various organizational payment policies.

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    Payment Method Options

    • Default Payment Method: Automatically preselected for faster checkout, but can be changed as needed.
    • Use Another Cost Center: Allows selecting or creating a new payment method by choosing a different cost center. Users can save this cost center for future use, which creates a backend record tagged as preferred.
    • Pay with Multiple Cost Centers: Supports splitting payment across multiple cost centers. When adding a new cost center, default payment percentages are set to 99% and 1%, but users can adjust these percentages as long as the total equals 100%. Users can revert to a single cost center by deleting extra entries or selecting the single cost center option.
    • Pay Using Credits: Applies allocated credits toward eligible products or services. The system automatically calculates and displays the amount covered by credits and the remaining amount payable. Shipping and taxes are excluded from credit calculations.
    • Pay Using Paychecks: Enables payment of the remaining balance through equal deductions from future paychecks after applying credits. Users select from available paycheck options and must accept terms and conditions to proceed.

    Key Features

    • Toggle Feature: Allows users to specify whether the payment method applies to the entire purchase or individual products. This toggle appears only when multiple items are in the cart.
    • Automatic Calculations: The system dynamically calculates payment amounts based on credits, cost center splits, and paycheck deductions, providing transparency in the Summary section.

    Practical Benefits for ServiceNow Customers

    This payment method flexibility supports organizational financial controls by allowing multiple cost centers and credits to be utilized seamlessly. It improves the shopper experience by providing choice and clarity in payment options, reduces checkout friction, and ensures accurate allocation of payments according to company policies. Customers can easily manage and save preferred cost centers, split payments efficiently, and leverage employee credits and paycheck deductions to facilitate purchasing.

    As a shopper, you have the option to pay using one of your preferred payment methods or use another cost center. You even have the option to pay using multiple cost centers for the various products in your cart.

    If you have credits allocated to you for a particular good or service, those credits are applied here. You can pay the remaining balance, if applicable, from your future paychecks.

    You can use the toggle feature between entire purchase and product to specify if the payment method applies to the entire purchase or to individual products. This toggle is conditionally displayed based on predefined criteria. For example, if there is only a single item in your cart, the toggle feature does not apply and is therefore not displayed.

    While you can always go with your default payment method that is preselected at the backend for faster checkout, the following options are also available:

    • Use another cost center: Allows you to create a new payment method by searching for and selecting another cost center. Select the Save this cost center for future use check box if you want to view it in your preferred payment methods list for any subsequent purchases. A new record is created in the backend in the sn_shop_payment_method table with the preferred tag against this record.
    • Pay with multiple cost centers: Allows you to add another cost center for making your payment. Adding a new cost center automatically sets the payment percentage to 99% for the first cost center and 1% for the newly added one. You can update the percentage for both, but the total needs to add up to 100% for you to proceed to the next step. To revert to a single cost center for payment, you can either select Pay with one cost center or manually delete the newly added cost center rows and update the percentage.
    • Pay using credits: Allows you to use your allocated credits for specified products and services. The credits available for purchase towards the individual products are displayed accordingly. The estimated total and the amount you pay are automatically calculated by the system and displayed in the Summary section. Shipping and tax costs are excluded for both you pay and credit purchase calculations. For more information on employee credits and how to use them, see Shop with employee credits.
    • Pay using paychecks: Allows you to pay the remaining amount, after optimum credit consumption, through equal deductions from your future paychecks. You can choose from the list of available paycheck options and accept the terms and conditions for paycheck payments to proceed to the next step.