---
sourceDocument: Xanadu Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/source-to-pay-operations

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Email composer with quick messages and response templates

# Email composer with quick messages and response templates in Source-to-Pay Workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Insert predefined content into the message body of emails that you send from the email
client in Source-to-Pay Workspace.

You can use this feature to send emails for all procurement objects, which include purchase
requisitions, sourcing requests, negotiations, negotiation events, procurement cases, and tasks.
To open the email client, select Compose Email from the More Actions icon
on the procurement object. A draft email appears with pre-populated data in the
To, Subject, and email body fields.

## Using quick messages {#email-composer-with-quick-messages-and-response-templates-psm__section_bzf_rcd_3vb}

In the email client, you can select a quick message to fill the email body with the content
that is specified in the quick message. After you define one or more quick messages, the Quick
Messages contextual pane appears in the email client so that you can draft an email with a quick
message of your choice. For Sourcing and Procurement Operations, Disclaimer is the only
default quick message provided.

On selecting Insert, the quick message content is inserted at the place
of the cursor. It doesn't replace the content that you created before selecting the quick
message. To replace existing content with a quick message, highlight the text to replace and
then select a quick message.

## Creating quick message content {#email-composer-with-quick-messages-and-response-templates-psm__section_thv_c2d_3vb}

Define quick messages by creating records in the Email Client Canned Messages
\[sys_email_canned_message\] table.  
When you define a quick message, you can add any of the following types of content into the message body:

* Icons
* Logos
* Images
* Rich-text HTML
* Hyperlinks
* Variables
* Any other HTML constructs
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Assign the email_client_quick_message_author role to business managers so that they can create
quick messages for users in their group.

For more information on how to create a quick message, see [Define a quick message](https://www.servicenow.com/docs/access?context=t_QuickMessages&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US).

## Using response templates {#email-composer-with-quick-messages-and-response-templates-psm__section_ffk_c3d_3vb}

Resolve cases faster and more efficiently with response templates. Response templates are
reusable messages that can be copied to draft emails to provide quick and consistent messages to
users. Each template is associated with a table that is an extension of the Task \[task\] or
Interaction \[interaction\] table. Response templates include a short name for specifying a
shortcut that can be used to identify the message.

Open the response template that you want to use for your email and select Copy to clipboard. You can now paste the contents of this template at the place of the
cursor. It doesn't replace the content that you created before selecting the response template.
To replace existing content with a response template content, highlight the text to replace and
then select a response template.  
By default, the following response templates are provided for these standard procurement objects:

* Procurement case: Standard closure response, procurement contacts, policy instructions, and additional information.
* Purchase requisition: Placing of purchase order is in process, procurement contacts, and policy instructions.
* Sourcing request: Placing of purchase order is in process, procurement contacts, and policy instructions.
* Negotiation: Procurement contacts, and policy instructions.
* Negotiation event: Procurement contacts, and policy instructions.
* Task: Procurement contacts, and policy instructions.
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While users with the response template reader \[sn_templated_snip.template_snippet_reader\] role
can only read response template content, those with the response template writer
\[sn_templated_snip.template_snippet_writer\] role can read, create, update, and delete response
template content.

For more information on how to work with response templates, see [Create or modify a response
template](https://www.servicenow.com/docs/access?context=create-modify-templated-snippet&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US).

## Emailed message in activity log {#email-composer-with-quick-messages-and-response-templates-psm__section_icv_gsf_3vb}

After your email is composed, sent, and most importantly received by the intended recipient,
you can see the email message in the Activity section of the procurement
object record. You can continue to work with this email from the activity log by replying to or
forwarding the email as required.

## Email composer setup configurations {#email-composer-with-quick-messages-and-response-templates-psm__section_vfs_j4d_3vb}

To view email composer and all its associated features, which include viewing your emailed message in the activity log, verify that you have the following configurations in place:

* Sent email should be in Received state, for the email log to show up in the activity stream of the procurement object.
* The formatter update of the activity stream of the procurement objects should have the Emails - autogenerated and Emails - correspondence formats applied.
* The Email client attribute should be updated to the procurement object type, for the email composer feature to be enabled for that object.
* The email_composer role should be added as a contained role for the base fulfiller or agent \[sn_spend_sdc.agent\] role, for the user to view the email composer feature.
* The response template reader \[sn_templated_snip.template_snippet_reader\] role should be added for the user to view the response template feature.
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