---
sourceDocument: Xanadu Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/source-to-pay-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Create new interaction

# Create new interaction {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

An interaction record is automatically created when an agent accepts a supplier's chat request through the chat queue in the Supplier Collaboration Portal.

## Before you begin

Role required: Account Payable Operations agent

## Procedure

1. Navigate to AllSource-to-Pay Workspace.  
   Based on the supplier interaction with the agent, an interaction record is auto-created. For more information about the fields in an interaction record, see [Interaction management in Accounts Payable Operations](https://servicenow-prod.fluidtopics.net/0iJauY7g48SV82mmx0EFrA "Any request for assistance made to an Accounts Payable specialist via email, chat, phone is logged in an auto-generated interaction record. Agents can choose to create a case from the interaction record, create a request, and associate an interaction record with an existing invoice case record.").
2. ClickCreate a case.  
   If the supplier chat has a new inquiry, then use create a case. For more information about creating invoice inquiry case, see [Invoice inquiry cases](https://servicenow-prod.fluidtopics.net/smvG1ibRt0YgKzSnZobj4g "Invoice inquiry cases help you resolve invoice-related issues raised by the suppliers or employees.").
3. Click Save.  
   New Interaction record is created.

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