Learn about the key features and capabilities of Accounts Payable Operations.
The following figure illustrates the end-to-end invoice automation process.Figure 1. End-to-end invoice automation process
Key features
Accounts Payable Operations includes the following features:
Automatically create cases for inquiries received by email from your employees or suppliers
Ingest invoices and perform end-to-end invoice processing using workflows from invoice ingestion to approval
Benefits
Accounts Payable Operations offers the following benefits:
Resolve inquiries from employees and suppliers using self-service
Automate invoice processing and therefore allocate your work resources to more important tasks
Detect the duplicate invoices to prevent the same invoice from being paid twice
Verify, process, and reconcile the invoices to expedite payment to suppliers
Identify invoice exceptions to prevent the fraudulent invoices from getting processed
Accounts Payable Operations applications
Accounts Payable Operations includes the following applications:
Accounts Payable Invoice Processing
The ServiceNowAccounts Payable Invoice Processing application identifies invoice duplicates, matches invoices to purchase orders and goods receipts, enables invoice approval management, and provides invoice
exception management.
Invoice Case Management
The ServiceNowInvoice Case Management application enables you to resolve inquiries from suppliers or employees via invoice inquiry cases.
Source-to-Pay Workspace
The ServiceNowSource-to-Pay Workspace application provides a single interface and an optimized layout that helps agents and Account Payable Specialists to efficiently manage invoice cases and invoice tasks.
Note:
The Source-to-Pay Workspace application uses and customizes the existing capabilities of the Source-to-Pay Workspace for its own specific requirements.
Accounts Payable Operations integration with Document Intelligence
The ServiceNowAccounts Payable Operations integration with Document Intelligence application captures data from invoices that are received through email or through APIs and automatically creates invoices and invoice lines in the Accounts Payable Operations application.
