---
sourceDocument: Xanadu Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/source-to-pay-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Managing supplier cases from the Source-to-Pay Workspace

# Managing supplier cases from the Source-to-Pay Workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can create and manage supplier cases for suppliers in the Source-to-Pay Workspace.
* **[Configure due dates for supplier cases](https://servicenow-prod.fluidtopics.net/WVytWqEVKbHxA~uu4jawMA)**   
  Configure due dates for different case types so that the Due date field is auto-populated when you create supplier cases.
* **[Case playbook for specific supplier case types](https://servicenow-prod.fluidtopics.net/pfmJUgPOkN1jNk7_YrQjbg)**   
  Source-to-Pay Workspace includes a generic case playbook to complete supplier cases of specific case types.
* **[Playbook for updating the supplier primary data](https://servicenow-prod.fluidtopics.net/e4mU6P5kAeiAaQgnnSkXuA)**   
  Source-to-Pay Workspace includes a playbook that you use for updating the supplier primary data.
* **[Create a case on behalf of a supplier from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/IKl1ki7IQeLZuZxI703J5A)**   
  Create a supplier case to track the progress of supplier tasks, resolve issues related to supplier products or services, and request additional information from a supplier.
* **[Assign a supplier case to yourself from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/SFDdI~1VlIVBS98_3v8BYQ)**   
  As a supplier manager, assign a case to yourself and start working on it.
* **[Submit a supplier case from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/DYL1cFMLZ1wNZxSxl_e95Q)**   
  Submit a supplier case in Draft state to indicate that it is ready to be worked on.
* **[Complete a supplier case from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/LsscbfOqydIuOWC_WnU~vQ)**   
  You can mark a supplier case as complete when you finish all the tasks related to that case.
* **[Reopen a supplier case from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/bAN2an4stbX4U85kgCGd_g)**   
  Reopen a closed supplier case if you are not satisfied with the case resolution.
* **[Add a related case to a supplier case from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/XgGbh_lNJnCHR_0ySXzhLg)**   
  If a supplier case has related cases, you can add them to that supplier case from the Source-to-Pay Workspace.
* **[View a supplier case from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/QHYZWtNIDgHRVztjBn~Tow)**   
  As a supplier manager, view a supplier case that requires your input or approval.

**Related concepts**   

* [Managing supplier tasks from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/IafUnCPTQmmhidI~Yxjk_Q "You can create and manage tasks for suppliers and internal users in the Source-to-Pay Workspace.")
* [Managing supplier contacts from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/uzn3fHlhrj7H3diMTOWn1A "Add or remove contacts, elevate access or remove elevated access to contacts from the Source-to-Pay Workspace.")
* [Interaction Management in Supplier Lifecycle Operations](https://servicenow-prod.fluidtopics.net/Eb1FKdsaVpv0eQYRrJQX8g "Interactions are a centralized location for all communication channels available in Source-to-Pay Workspace. Interaction Management involves managing supplier-related queries from different sources, such as an email, chat, message, or SMS.")
* [Composing emails with predefined content from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/6OEh9zN7BDK4HTRWYJsU6g "Insert predefined content into the message body of emails that you send from the email client in the Source-to-Pay Workspace.")  
**Related tasks**   

* [Create a supplier from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/2muC8fcZ2qmGfQ_NTwEdYA "Create a supplier to quickly onboard the supplier using playbooks and start purchasing goods and services.")
* [Add a supplier location from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/yEr_ADngZHiicCoPX3wh~g "Add a supplier location to visualize the geographical location that suppliers run their operations from.")
* [Edit supplier details from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/eRRESQIVDfkCbYvEIFvpSQ "Add or modify the details of an existing supplier.")
* [Offboard a supplier from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/LjguCwgzOq4o66KwodM0jA "Offboard a supplier due to performance issues or when you learn that the supplier follows practices that are inconsistent or unethical.")
* [Manage documents from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/k22DoNAnpUnhWCpJyJScwQ "Manage documents by uploading, updating and downloading the required documents from the Source-to-Pay Workspace.")
* [Accept an incoming chat request from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/NpyRrUcFXpj767hJZhuTvA "As a supplier fulfiller, accept an incoming chat request from the Supplier Manager Workspace Inbox to start a chat session with a supplier contact.")