---
sourceDocument: Xanadu Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/source-to-pay-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Start a chat session from the Supplier Collaboration Portal

# Start a chat session from the Supplier Collaboration Portal {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a supplier contact, you can start a chat session from the Supplier Collaboration Portal and interact with supplier fulfillers.

## Before you begin

Role required: sn_slm.contact

## About this task

By starting a chat session, supplier contacts can interact directly with supplier fulfillers and get immediate responses to their queries or issues.

## Procedure

1. Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a /supplier suffix.  
   For example, https://example.com/supplier.
2. Select the Open chat window icon (![Open chat window icon]()) to start a chat session.
3. Select Show me everything, and then select Live Agent Support.  
   The "Routing you to a live agent..." message is displayed.

   The maximum wait time to connect with a live agent is 2 minutes.

   After a live agent accepts your chat request, the "Agent has joined" message is
   displayed in the chat window.
4. To chat with the live agent, enter a message and select the send icon (![Send chat icon]()).
5. To end the chat session, select the end chat icon (![End chat icon]()).
**Related concepts**   

* [Supplier contact self-registration](https://servicenow-prod.fluidtopics.net/yff1S7gi~Iy0hNJtyoYIkw "Supplier contacts can self-register to the Supplier Collaboration Portal and start working on the assigned tasks.")
* [Managing supplier contacts from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/B2CCC0IOAhtv3QKevdORlA "Manage and remove contacts, update the contact's email address, elevate access or remove elevated access to contacts from the portal.")
* [Raising requests from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/bq9fzZFetCbUdK5JgNPWnQ "You can raise requests using the supplier catalog by selecting Raise a request in the Supplier Collaboration Portal header.")
* [Viewing supplier contact tasks from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/Q0AmEl1NOLbxUVRqkLEPqQ "View the tasks that are assigned to you and other supplier contacts.")  
**Related tasks**   

* [Invite a member to access the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/rAXPl7op328R21D3oYEL_A "Invite supplier contacts to access the Supplier Collaboration Portal so that they can raise requests and start working on their assigned tasks.")
* [View or update your user profile from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/wIwrkwEh5jYYzLk2pEJ8aQ "Update your personal profile in the Supplier Collaboration Portal.")
* [View all your requests from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/yyO5Y0lnbzMF17Qgb7gmbA "View all the requests that you've raised, to whom they are assigned, and their status.")
* [View supplier locations from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/7HiVvjjILnpQX81jUmPzpg "As a supplier contact, view the locations of a supplier in the Supplier Collaboration Portal.")
* [View supplier payment information from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/uSWfARwo7v9pfJio3OYpxw "As a supplier contact, view the payment information of a supplier in the Supplier Collaboration Portal.")
* [Manage documents from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/yb6b_1oYBmmWjQZvmrOsIQ "Manage documents by uploading, updating and downloading the required documents from the Supplier Collaboration Portal.")
* [Complete a risk assessment from the Supplier Collaboration Portal](https://servicenow-prod.fluidtopics.net/RLqnhmVTz_~jixvCBHe6Yg "As a supplier contact, you can view and complete your assigned risk assessments to help the supplier manager in evaluating a supplier before onboarding them.")