Configure properties for Supplier Lifecycle Operations

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Configure properties for Supplier Lifecycle Operations

    This guide explains how to configure key properties for the Supplier Lifecycle Operations application within ServiceNow. These settings are managed on the Properties page accessible via All > Supplier Lifecycle Operations > Properties. Proper configuration enables automation, integrations, and customization options that enhance supplier management processes.

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    Key Features

    • Supplier Lifecycle Properties: Configure onboarding by specifying the sysid of the external user registration profile. This unique identifier controls external user registration email workflows for suppliers.
    • Automatic Case Creation from Email: Enable automatic creation of supplier cases triggered by incoming emails matching configured addresses. This streamlines case management by reducing manual entry.
    • Google Maps API Integration: Enable or disable Google Maps functionality in the Supplier Manager Workspace. Configure authentication methods by selecting either a client ID or a map key, and specify whether to use the Places API for enhanced location features.
    • Craft Integration: Enter the API key for the Craft.co integration if the plugin is installed, allowing access to supplier data from Craft within the application.
    • Supplier Collaboration Portal: Optionally allow activity configurations and filters from all application scopes to be used, increasing flexibility in portal customization.

    Practical Considerations

    • Ensure that the Craft.co plugin is installed to see and configure Craft-specific properties.
    • Use the question mark icons next to each property field to view the exact property names for scripting or automation purposes.
    • When enabling automatic case creation from emails, contacts linked to multiple suppliers must include the supplier’s legal name in the email to correctly associate cases.
    • Obtaining Google Maps API keys or client IDs requires visiting Google’s official signup pages, and the selected authentication method must match the provided credentials.

    Key Outcomes

    • Automated workflows reduce manual effort in supplier onboarding and case management.
    • Integration with external data sources like Craft.co enhances supplier information accuracy and completeness.
    • Geo-location features improve supplier management with visual mapping and location-based services.
    • Customizable collaboration settings increase user flexibility and control over supplier-related activities.

    Use these properties to configure settings for the Supplier Lifecycle Operations application from the Properties page.

    Navigate to All > Supplier Lifecycle Operations > Properties.
    Note:
    The Properties page displays the properties for Craft only if you have installed the Craft.co Integration for Supplier Lifecycle Operations (com.snc.sn_supplier_craft) plugin. Click the question mark icon (Question mark icon.) beside each property field to see the property name corresponding to that field.
    Table 1. Supplier Lifecyle Management properties
    Property Action
    Supplier lifecycle properties
    Sys Id of the External User Registration Configuration for Onboarding a contact for a supplier.

    sn_supplier.external_registration_profile_id

    		 Auto-populated with the sys ID of the user registration configuration you specified in the Value field of the sn_supplier.external_registration_profile_id system property.
    Note:
    Sys ID (sys_id) is a 32-character GUID (Globally Unique ID) that uniquely identifies each record in an instance.

    For more information, see Configure system property to send registration emails to external users.

    Automatic creation of cases from email

    [sn_supplier.slm_email]

    		 Automatically creates a supplier case if the incoming email address matches with the email address specified in this property.

    For more information, see Enable automatic creation of supplier cases from incoming emails.

    Decide whether or not to enable google maps API functionality on Supplier manager workspace. Enablement of Geo Map method and Geo Map key/client will still be required.

    [sn_supplier.geo_map_enabled]

    		 Type: Yes | No

    Select the check box to enable this property.
    Craft Integration Properties
    API key for craft.

    sn_supplier_craft.craft_api_query

    		 Enter the API key that you received with your enterprise account from Craft.
    Geo map properties
    Defines which method of authentication should be used for Google Maps API used in Geo map component.

    sn_supplier.geo_map.google.method

    		 Select one of the following options from this list:
    • client-id
    • key
    Map key from Google for Geo map component, tied to the URL of the server. To obtain a new key, visit http://www.google.com/apis/maps/signup.html for details.

    sn_supplier.geo_map.google.key

    		 If you select key from the Defines which method of authentication should be used for Google Maps drop-down list, enter the map key.
    Client ID for Google Maps API for Business used in Geo map component. To obtain your own key, visit http://www.google.com/enterprise/earthmaps/maps.html for details.

    sn_supplier.geo_map.google.client

    		 If you select client-id from the Defines which method of authentication should be used for Google Maps drop-down list, enter the client ID.
    Defines whether to use places API from Google for Geo map component (Enable when same Google key has active places lib subscription).

    sn_supplier.geo_map.google.use_places_lib

    		 Type: Yes | No

    Select the check box to enable this property.
    Supplier collaboration portal properties
    Allow "Activity Configurations" and "Filters" to be picked from all application scopes.

    sn_supplier_sp.allow_all_apps_configuration

    		 Type: Yes | No

    Select the check box to enable this property.

    For more information, see Set the property to configure activity configurations.