---
sourceDocument: Xanadu Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/source-to-pay-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Configure the chat channel

# Configure the chat channel {#ariaid-title1}

* Release version: Xanadu
* 
* Updated September 6, 2023
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the virtual agent chatbot (chat channel) in the supplier portal for suppliers to complete Accounts Payable Operations related self-service tasks.

## Before you begin

Activate the following plugins for the chat channel in the supplier portal to be available to access predefined conversation topics:

* The Virtual Agent (com.glide.cs.chatbot)
* Advanced Work Assignment with Supplier life cycle Operations (com.snc.sn_slm_awa)
{#configure-the-chat-channel__ul_l1y_rcx_ryb}

Role required: Accounts payable specialist, Accounts payable agent, supplier.

## Procedure

1. Navigate to Supplier Collaboration PortalChat window.
2. Choose a flow, which you want to view.  
   For more information on flows, refer [Virtual agent flows](https://servicenow-prod.fluidtopics.net/VmlzSkOAqPGINge5fP6Zbw "Suppliers can check the invoice and inquiry statuses, create inquiry cases in the supplier portal using the chat channel. Suppliers can also use the virtual agent to view predefined chatbot topics.").

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