---
sourceDocument: Xanadu Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/source-to-pay-operations

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ft:locale :

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ft:publication_title :

    - Xanadu Finance and Supply Chain

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---

# Using Procurement Case Management

# Using Procurement Case Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

With the Procurement Case Management application, you can enable your employees to submit procurement cases and access your organization's knowledge base.
* **[Create a procurement case for a service](https://servicenow-prod.fluidtopics.net/6EiI34PryzlYM9eorKcctA)**   
  Create a procurement case for a service that you wish to procure. The procurement organization receives your details from the request and works toward its fulfillment.
* **[Create a task from a procurement case](https://servicenow-prod.fluidtopics.net/WEcdMRSZEJj8EtePPMWLvg)**   
  Create a task directly from a procurement case. You can also create associated tasks and assign these tasks to fulfill the request.
* **[Create a knowledge base article about procurement](https://servicenow-prod.fluidtopics.net/LbGYSNQG69GhYm8WUVHiTQ)**   
  Create a knowledge base article about procurement so that you can share procurement information and policies with your employees and procurement team.

**Related concepts**   

* [Using Shopping Hub Mobile](https://servicenow-prod.fluidtopics.net/BJZtSwRElRfPvX7MG0ZhAQ "The ServiceNow Shopping Hub Mobile app enables you to engage with procurement organizations from a mobile device.")
* [Procurement Case Management](https://servicenow-prod.fluidtopics.net/PZQt4GAfbCzvZJ2NBMJa3A "With the Procurement Case Management application, you can enable your employees to submit procurement cases and access your organization's knowledge base. You can also enable your procurement teams to automate their fulfillment processes so that they can manage and monitor the progress of their tasks.")
* [Procurement Case Management Dashboard](https://servicenow-prod.fluidtopics.net/Sbw_q4wEx2lxcXT_pjDJDg "The Procurement Case Management Dashboard helps you to track, analyze, and manage your procurement services.")  
**Related tasks**   

* [Install Sourcing and Procurement Operations](https://servicenow-prod.fluidtopics.net/CUT7s~ZotjzOfwBIUv2KVA "Install Sourcing and Procurement Operations and its dependent applications from the ServiceNow Store.")  
**Related reference**   

* [Using Shopping Hub](https://servicenow-prod.fluidtopics.net/AoT8ZoYusZlY6~5HqPO~Sw "Use the Shopping Hub module to request pricing or place an order for products and services. You can also request for products or services that you don’t see in the catalog, revise, replace, or return your ordered products and services, customize your top suppliers, work on your to-dos, and much more.")
* [Application plugin installation sequence](https://servicenow-prod.fluidtopics.net/M4i~Kergi5qqee2ABMDiNQ "The following table provides the consolidated list of plugins for Sourcing and Procurement Operations, a high-level description of each plugin, and the dependencies that are required before installing each plugin.")