---
sourceDocument: Xanadu Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/source-to-pay-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Interaction Management in Supplier Lifecycle Operations

# Interaction Management in Supplier Lifecycle Operations {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Interactions are a centralized location for all communication channels available in Source-to-Pay Workspace. Interaction Management involves managing supplier-related queries from different sources, such as an email, chat, message, or SMS.
* **[View or create an interaction for a supplier](https://servicenow-prod.fluidtopics.net/6GlPqusubTGCkvtrAHPQKQ)**   
  Typically, an interaction record is automatically created when you accept a chat through the chat queue in the Source-to-Pay Workspace. However, you can also manually created an interaction from the list page of the Source-to-Pay Workspace. You can link an interaction record to an existing supplier case or can assign a task, which needs a supplier manager involvement for investigation.
* **[Associate an interaction record to a supplier case](https://servicenow-prod.fluidtopics.net/dePqac8KKNjT56XOWagPRA)**   
  Associate an interaction record to a supplier case if your interaction is related to an existing supplier case in Source-to-Pay Workspace.

**Related concepts**   

* [Managing supplier cases from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/Wou65kZci3EdbBvos2GUoQ "You can create and manage supplier cases for suppliers in the Source-to-Pay Workspace.")
* [Managing supplier tasks from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/IafUnCPTQmmhidI~Yxjk_Q "You can create and manage tasks for suppliers and internal users in the Source-to-Pay Workspace.")
* [Managing supplier contacts from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/uzn3fHlhrj7H3diMTOWn1A "Add or remove contacts, elevate access or remove elevated access to contacts from the Source-to-Pay Workspace.")
* [Composing emails with predefined content from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/6OEh9zN7BDK4HTRWYJsU6g "Insert predefined content into the message body of emails that you send from the email client in the Source-to-Pay Workspace.")  
**Related tasks**   

* [Create a supplier from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/2muC8fcZ2qmGfQ_NTwEdYA "Create a supplier to quickly onboard the supplier using playbooks and start purchasing goods and services.")
* [Add a supplier location from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/yEr_ADngZHiicCoPX3wh~g "Add a supplier location to visualize the geographical location that suppliers run their operations from.")
* [Edit supplier details from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/eRRESQIVDfkCbYvEIFvpSQ "Add or modify the details of an existing supplier.")
* [Offboard a supplier from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/LjguCwgzOq4o66KwodM0jA "Offboard a supplier due to performance issues or when you learn that the supplier follows practices that are inconsistent or unethical.")
* [Manage documents from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/k22DoNAnpUnhWCpJyJScwQ "Manage documents by uploading, updating and downloading the required documents from the Source-to-Pay Workspace.")
* [Accept an incoming chat request from the Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/NpyRrUcFXpj767hJZhuTvA "As a supplier fulfiller, accept an incoming chat request from the Supplier Manager Workspace Inbox to start a chat session with a supplier contact.")