Hide supplier pricing from Shopping Hub

  • Release version: Xanadu
  • Updated August 1, 2024
  • 3 minutes to read
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    Summary of Hide supplier pricing from Shopping Hub

    This feature allows ServiceNow administrators to control the visibility of supplier pricing for products in the Shopping Hub by configuring model categories. Pricing displayed in Shopping Hub reflects contractual agreements with suppliers, and based on business needs, pricing can be hidden or shown for supplier products linked to specific categories.

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    When pricing is hidden, associated shipping and tax details are also concealed. Child category settings override parent category settings regarding pricing display.

    Key Features

    • Option to hide supplier pricing on Shopping Hub catalog and related interfaces based on model category settings.
    • Pricing is hidden on multiple Shopping Hub elements including product cards, shopping carts, checkout pages, Virtual Agent interactions, purchase lists, approval to-dos, invoices, receipts, milestones, and activity streams.
    • Pricing visibility exceptions exist for approvers, who can see pricing during approval tasks, and for shoppers with allocated store credits.
    • Search functionality in Shopping Hub still shows products sorted or filtered by price, but pricing-hidden products are handled distinctly in search results.
    • If pricing display is disabled, select a supplier tasks are assigned to buyers rather than requesters, but reassignment allows viewing of pricing by the original submitter.
    • This feature applies only if the Shopping Hub plugin is not installed and the Source-to-Pay Common Architecture plugin is used.
    • Back-end flows like checkout and sourcing remain unaffected by pricing visibility settings.

    Key Outcomes

    • Administrators can tailor pricing visibility to meet confidentiality or strategic requirements in the Shopping Hub catalog.
    • Shoppers experience consistent pricing display aligned with business rules, with sensitive pricing concealed unless authorized.
    • Approvers have the necessary pricing information to make informed decisions on purchase approvals.
    • Task assignments adapt dynamically based on pricing visibility, ensuring proper workflow and access control.
    • Pricing visibility controls enhance user experience and compliance without disrupting procurement or checkout processes.

    When creating model categories for grouping your product models, you can decide if pricing is to be displayed in Shopping Hub for supplier products associated to a particular category.

    The pricing that is displayed for supplier products on Shopping Hub is an agreed-upon contractual price between you and the supplier. As an administrator, based on your business requirement, you can decide if this pricing needs to be displayed or hidden in your Shopping Hub catalog for supplier products associated to a particular category. If you decide to hide the pricing, the shipping and taxes involved are also hidden. If there are parent and child categories, the display pricing choice made on the child category overrides its parent.

    If pricing is hidden in the model category form for a product category, pricing details aren’t displayed in the following instances:
    • Product information card on the Shopping Hub catalog
    • Product details or categories or suggestions based on your role landing page
    • Supplier product card, on both Shopping Hub and Virtual Agent
    • Product header card in your shopping cart
    • Summary section during full checkout and also on Virtual Agent
    • Quick checkout overlay
    • Purchase confirmation page after quick and full checkouts
    • Total line amount and Budget fields in the My purchases list view, on both desktop and mobile
    • Total line amount in the header, and price fields Subtotal, Tax, Shipping, and Total line amount in the purchase section in the Purchase details page, on both desktop and mobile
    • Activity stream in My purchases
    • Pre-payment amount field in the Pre-payments tab on the purchase details page
    • Negotiated unit cost field in the Additional quotes tab on the purchase details page
    • Total line amount field in the Submitted purchases tab on the purchase details page
    • Approval to-do in the To-dos tab on the purchase details page
    • Total line amount and Remaining amount fields in the blanket purchase list view, on mobile
    • Total line amount and Remaining amount in the blanket purchase form view header, on mobile
    • Total line amount field in the Submitted purchases related list of a blanket purchase order, on mobile
    • Negotiated unit cost and Total line amount fields in the Additional quotes related list of a blanket purchase order, on mobile
    • Confirmation page after completing a select a supplier to-do
    • Line amount invoiced in invoice acknowledgment
      Note:
      This applies only if you haven't installed the Shopping Hub plugin and are still using the Source-to-Pay Common Architecture plugin.
    • Invoice amount to review in invoice acknowledgment, on mobile
    • Price fields Total amount, Amount paid, and Remaining balance in the purchase section in invoice acknowledgment, on mobile
    • Price fields Total estimated tax, Total estimated shipping, and Total amount in the purchase section in receipt acknowledgment, on mobile
    • Price fields Subtotal, Estimated tax, Estimated shipping, and Total line amount in the purchase section in milestones, on mobile
    • Payout amount field in the to-do section in milestones, on mobile
    • Activity stream and purchase summary in My to-dos
    • Standard search results on Employee Center (EC) and Virtual Agent
    • AI Search results on Shopping Hub, Service Portal, and EC
      Note:
      Even if supplier pricing is hidden, sort by price and filter by price range display search results in Shopping Hub. For sort by price low to high, for example, request pricing products are displayed first, followed by pricing hidden products, and products with price. For filter by price range, if the minimum price range is greater than zero, pricing hidden products are hidden along with request pricing products.

    However, when an approval to-do is created, the pricing is visible to the approver so that an informed decision can be taken on the approval request. If display pricing is set to No, then the select a supplier to-do is assigned to the buyer instead of the person who submitted it. But, if the buyer reassigns it to the submitter, the latter can view the price in the to-do in Shopping Hub. This is applicable to both desktop and mobile versions.

    Also, if you’re a shopper with store credits allocated to you, you can view the pricing details even though the pricing is otherwise hidden.

    Note:
    This hide pricing feature doesn’t impact the checkout flows, sourcing flows, or any other flows that are run in the back-end.