Now Assist for Accounts Payable Operations (APO)

  • Release version: Xanadu
  • Updated September 27, 2024
  • 2 minutes to read
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    Summary of Now Assist for Accounts Payable Operations (APO)

    Now Assist for Accounts Payable Operations (APO) is a ServiceNow application designed to enhance the productivity and efficiency of accounts payable fulfillers. Leveraging generative AI, it automates key tasks such as case creation, invoice summarization, and ingestion, and supports complete end-to-end invoice processing workflows.

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    Key Features

    • Generative AI Capabilities: Automates repetitive tasks in accounts payable operations, helping fulfillers manage invoices more efficiently.
    • Workflow Integration: Enables seamless processing of invoices through preconfigured workflows, improving operational efficiency.
    • Configurable and User-Friendly: Customers can configure and begin using the application quickly to leverage AI-driven assistance.

    Important Considerations

    • Model Provider Availability: Some AI model providers and Now Assist features may not be available in certain regions, regulated markets, or specific data center environments such as FedRAMP, NSC DOD IL5, or Australia IRAP-Protected centers.
    • AI Limitations: The AI-generated results may not always be accurate or complete. Customers must test outputs for appropriateness and maintain human oversight, especially in critical areas like finance and legal.
    • Data Processing and Privacy: Data is transferred to centralized ServiceNow environments and possibly third-party cloud providers (e.g., Microsoft Azure), managed under ServiceNow’s internal compliance policies.
    • Data Collection and Opt-Out: ServiceNow collects input and output data to improve AI models. Fulfillers can opt out of data collection at any time.

    Getting Support

    Customers can access troubleshooting resources, ask questions in the ServiceNow Community, search the Known Error Portal, or contact Customer Service and Support for assistance related to Accounts Payable Operations.

    Use the ServiceNow® Now Assist for APO application to help your fulfillers become more productive and efficient as they work. Through generative AI, you can enable your fulfillers to automatically create cases, summarize and ingest the invoices, and then use workflows to perform end-to-end invoice processing.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Accounts Payable fulfillers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.