Accounts Payable Operations glossary
Learn about the terms and concepts used in Accounts Payable Operations (APO).
Glossary terms are grouped alphabetically.
A
Accounts Payable
The process of managing and paying invoices from suppliers.
Approval workflow
The sequence of steps required to approve an invoice.
Advanced work assignment for Accounts Payable Operations
An application that automatically assigns work items to agents based on their availability, capacity, and skills to resolve invoice cases within Accounts Payable Operations.
Agent workspace
The interface where APO agents view and manage their assigned work items.
Assignment rules
Guidelines that determine how work items are assigned.
D
Data capture
The process of collecting and digitizing invoice data.
Document intelligence
ServiceNow® AI-powered tool for extracting data from invoices.
Data security
Measures to protect sensitive information within the system.
E
Enterprise resource planning systems
Enterprise resource planning (ERP) systems used for managing business processes.
Exception management
Handling and resolving issues that arise during Accounts Payable Operations invoice processing.
I
Invoice approval
The process of verifying and authorizing an invoice for payment.
Invoice exception
Issues identified during invoice processing that require resolution.
Invoice ingestion
The process of receiving and entering invoices into the system.
Invoice processing
The end-to-end handling of invoices from receipt to payment.
P
Purchase order
A document issued by a buyer to a seller, detailing the items or services to be purchased.
S
Supplier management
The process of managing relationships and transactions with suppliers.
T
Tolerance rules
Limit set on invoices to determine acceptable variances before they require further review.
V
Virtual agent
An AI-driven assistant for handling common requests and inquiries.
W
Work item queue
A storage area for work items waiting to be assigned to agents.