Software Asset Management release notes

Release version: Australia

Updated March 12, 2026

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Summary of Software Asset Management release notes

The ServiceNow® Software Asset Management (SAM) application helps you systematically track, manage, and optimize software and SaaS application costs, utilization, compliance, and entitlements. The Australia release introduces significant enhancements that streamline entitlement imports, improve license assignment automation, augment SaaS integration troubleshooting, and extend contract and license management capabilities.

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Key Features

AI-Powered Entitlement Import: Automate resolving import errors with AI-suggested corrections for publisher and product names, improving data accuracy and reducing manual review effort.
SaaS Usage Monitoring: Integrate with Agent Client Collector for Visibility - Content (ACC-VC) to monitor and distinguish managed versus unmanaged SaaS applications, enabling better spend optimization.
Generative AI for Contract Data Extraction: Automatically extract licensing data from uploaded contracts to create software entitlements linked to contract records, streamlining deployment and accuracy.
Automated Microsoft 365 License Assignment: Use agentic AI workflows to assign available Microsoft 365 licenses to users automatically, enhancing efficiency and compliance.
Enhanced SaaS Integration Troubleshooting: Utilize AI-generated error explanations and resolution guidance within the Software Asset Workspace to reduce downtime and mean time to resolution.
Contract Management Pro Integration: Extract contract metadata and obligations with AI workflows for centralized software contract lifecycle visibility and proactive obligation tracking (available to SAM Enterprise users).
Improved License Tracking for Engineering Applications and Oracle WebLogic Suite: Enhanced visibility and compliance monitoring with integrated usage data and expanded licensing support.
Machine Learning Normalization and Expanded Pattern-Based Rules: Automate software discovery normalization for diverse software model variations, improving data consistency.
Guided Playbook for Software Lifecycle Reporting: Simplifies creation of compliance-focused lifecycle reports by guiding scope definition, gap identification, and corrective actions.
Unified Microsoft Server Licensing Report: Consolidates installation and license usage data with clear exemption justifications for improved license management.
Granular Admin Roles: Use limited admin roles like samadmin and samintegrator to perform configuration tasks securely without full admin privileges.

Activation and Integration

SAM is available via specific plugins activated from the ServiceNow Store. Activation of professional plugins includes the Software Asset Workspace, which replaces the classic UI. The platform supports integration with Contract Management Pro and leverages AI capabilities from the ServiceNow AI Platform, which offers tiered AI licensing (Foundation, Advanced, Prime) that affect feature access.

User Interface Enhancements

New Troubleshoot button on SaaS integration error messages for quick error summary and guided resolutions.
Delete button added for Product Workload Mapping in CrowdStrike integration profiles.
License operations view now displays product workload mappings, engineering application licenses, usage, denials, and integration maps for easier access.

Practical Benefits for ServiceNow Customers

Accelerate and improve accuracy in software entitlement imports and contract licensing extraction with AI assistance.
Automate routine license assignment tasks to reduce manual overhead and ensure compliance.
Gain actionable insights into SaaS usage and license consumption to optimize software spend.
Reduce SaaS integration downtime with AI-supported troubleshooting guidance.
Improve compliance and audit readiness with guided reporting and enhanced license tracking.
Leverage secure, granular administration to minimize risk while maintaining configuration flexibility.

The ServiceNow® Software Asset Management application enables you to systematically track, evaluate, and manage the cost, utilization, compliance, and optimization for software and SaaS applications. The Software Asset Management application was enhanced and updated in the Australia release.

Software Asset Management highlights for the Australia release

Australia Patch 3

Streamline the entitlement import process by resolving import errors using AI skills, for a faster import process and improved data accuracy.

Australia Patch 1

Streamline your Software Asset Management application implementation by automating entitlement extraction from contracts using AI, ensuring faster deployment.
Enhance your SaaS integration troubleshooting experience with user-friendly error explanations and resolution guidance for runtime job failures.
Automate the process of assigning available licenses to the Microsoft 365 Admin Portal by using an agentic workflow.
Leverage Obligation Management and AI-powered contract metadata and obligation extraction from an uploaded signed contract document in the Software Asset Workspace by using the combined capabilities of Software Asset Management and Contract Management Pro.

Australia Patch 0

Streamline software lifecycle reporting and compliance management with a guided playbook.
Use a consolidated Microsoft licensing report that unifies device and infrastructure deployment details with license consumption calculations and transparent explanations.

See Software Asset Management for more information.

Important:

Software Asset Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

New in the Australia release

Australia Patch 3
Streamline entitlement import by resolving import errors with AI-suggested corrections: Reduce manual effort and improve data accuracy when reviewing entitlement import errors in the Software Asset Workspace by using AI skills. When publisher or product names in the standard entitlement import template don't match standard content, the Software normalization and Product match reviewer skills provide AI-suggested corrections for review. The feature also identifies potential duplicate entitlements, enabling you to review and dismiss them where appropriate.
Enhance SaaS application usage monitoring by integrating with the Agent Client Collector for Visibility - Content (ACC-VC): Monitor SaaS application usage across your organization by using URL monitoring data through the integration of your Software Asset Management application with ACC-VC. The SaaS Detection Report aggregates this usage data and distinguishes managed applications from the unmanaged ones. This enhancement provides actionable visibility to SAM managers into actual SaaS usage for software spend optimization.

Note:
The ACC-VC integration with the Software Asset Management application is available with Software Asset Management - SaaS License Management 17.4.0 and later versions.

Australia Patch 1

ServiceNow product tiers

The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

Foundation: AI basics to deliver insights
Advanced: AI to boost productivity across relevant use cases
Prime: Act autonomously with all AI assets and create your own

Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

Improve accuracy and productivity by extracting licensing data from contracts and generating software entitlements

Leverage generative AI to upload contract documents and automatically extract licensing data, generating software entitlements. You can review and refine the entitlements prior to finalization. The entitlements are created and linked to the contract records, ensuring a streamlined and accurate process.

Benefit with an integrated troubleshooting experience for SaaS applications by resolving common issues using automated guidance

Use generative AI to troubleshoot SaaS integrations with automated guidance and recommendations. By following the resolution guidance, you can significantly reduce downtime, lower the mean time to resolution (MTTR), and resolve complex SaaS issues without deep technical intervention.

Use an agentic workflow to automate Microsoft 365 license assignment to users to improve efficiency

Use AI agents to assign Microsoft 365 licenses automatically to users on the Microsoft 365 Admin Center without manual intervention. The AI agent analyzes whether there are available licenses and automatically assigns those licenses to the Microsoft 365 Admin Center, ensuring accuracy and compliance.

Software Asset Management integration with Contract Management Pro

Gain centralized visibility into software contract life cycles and streamline contract management by extracting key metadata and obligations from an uploaded signed contract document using the agentic AI workflow. Additionally, you can optimize costs through proactive tracking of contract renewals, expirations, and contractual obligations by integrating Software Asset Management with the Contract Management Pro application. Note that only Software Asset Management Enterprise users can leverage this functionality.

Australia Patch 0
Improve user activity tracking with the GitHub integration: Achieve more accurate user activity data and improved license reclamation for low or no-activity subscriptions by leveraging the enhanced GitHub integration for broader event coverage and extended retention.
Enhanced integration with OpenLM for tracking subscription and consumption licenses: Gain improved visibility into engineering application licenses across subscription-based and consumption models with the OpenLM integration. This capability provides support for named user allocation and usage tracking. Additionally, you can better monitor compliance risks and note denial patterns through actionable insights into automated processes and dashboards.
Leverage machine learning (ML) normalization for managing your software assets in protected government environments: Extend ML normalization capabilities to regulated markets for ServiceNow Protected Platform (SPP) in Singapore (SG) and Australia (AU).
Enhance the security of SAP ABAP on-premise integration using OAuth 2.0 authentication: Benefit from enhanced OAuth 2.0 authentication for your SAP ABAP on-premise integrations with improved security. This capability provides a more secure, compliant, and future-proof method for integrating the Software Asset Management application with your SAP systems.
Improve your license management experience through the enhanced support for Oracle WebLogic Suite licensing: Access flexible licensing options that align with different deployment models and usage patterns through comprehensive license management with support for the Oracle WebLogic Suite for both Per Processor and Named User Plus (NUP) metrics. The enhanced support now covers the entire WebLogic product family, including the flagship Suite edition.
Improve software normalization outcomes with expanded pattern-based normalization rules rule: Streamline the software model discovery process by leveraging the expanded pattern-based normalization rule, which eliminates the need to manually update or create new normalization rules for every minor variation in software discovery models. This rule automatically recognizes and matches diverse patterns and variations in software model data. As a result, discovered publisher, product, version, and edition values are seamlessly aligned with the ServiceNow® repository.
Enhanced SQL server enterprise edition license compliance to support Server/CAL licensing model: Optimize licensing for legacy Microsoft SQL Server Enterprise Edition licenses under the Server+CAL licensing model with Software Assurance (SA) by using the enhanced licensing rule. A single server license can cover up to four virtual machines, provided that the combined processing power for these VMs does not exceed twenty hardware threads or cores at any given time.
Generate optimal software lifecycle reports using a guided playbook that ensures adherence to compliance and audit requirements.: Simplify the creation of optimal software life-cycle reports through a guided playbook that assists in defining report scope, identifying gaps, and performing corrective actions. The playbook also integrates with the success portal, enabling you to establish and monitor success metrics, organize tasks and activities, and effectively track progress toward your objectives.
Streamline license management for Microsoft server product Installations and license usage via a single report: Gain insights to a unified report for all Microsoft server product installations and license usage across license metrics. The Microsoft Server Infrastructure and License consumption report consolidates infrastructure data per device along with license usage and exemptions. Get detailed justifications for exemptions such as unlicensed or ignored installations, making it easier to monitor, analyze, and optimize your IT resources.

UI changes

Australia Patch 1
Troubleshoot button alongside the error message on the Integration profile form: The Troubleshoot button is available for all SaaS integrations on the error message that is displayed when connection validation fails due to an error. When selected, the button triggers the generation of error summary and resolution guidance.

Australia Patch 0
Delete button on the Product Workload Mapping form: A Delete button is available on the Product Workload Mapping form for CrowdStrike integration profiles to enable you to delete existing workload-to-software model mappings directly from the integration profile.
Product workload mappings and breakdown data lists on the License operations view: View the product workload mappings, usage, and consumption lists on the License operations view without requiring additional configuration.
Engineering application licenses, usages, and denials lists on the License operations view: View engineering application lists including licenses, usages, concurrent usage, denials, and unidentified publisher integration map on the License operations view for quick access.

Changed in this release

Granular configuration admin roles: Use granular admin roles, such as sam_admin and sam_integrator, to complete administrative configuration tasks without requiring the full admin role. By using limited admin privileges that provide access to only certain tasks, you can help reduce security risks across your organization.

Activation information

Software Asset Management is available with activation of the following plugins:

Activate all Software Asset Management Professional plugin including the Software Asset Workspace plugin (com.sn_samp_master_ws)

Activating this plugin automatically activates the following:

Activate all Software Asset Management Professional plugin (com.sn_samp_master)
Software Asset Workspace store application (sn_sam_workspace)

After you activate the Activate all Software Asset Management Professional plugin including the Software Asset Workspace plugin (com.sn_samp_master_ws), you can't access the Software Asset Management Core UI.

Software Asset Management Foundation plugin (com.snc.sams)

To access the foundation capabilities of Software Asset Management, activate this plugin. After you activate the Software Asset Management Foundation plugin, activate the Software Asset Workspace store application (sn_sam_workspace) to complete the setup.

The ServiceNow AI Platform® in the Australia release has limited support for the Software Asset Management classic user interface. However, it remains active in your instance, including when you upgrade to a newer ServiceNow AI Platform® release.

Install the listed Software Asset Management applications by requesting them from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Software Asset Management - SaaS License Management
Data Collection for Oracle Global Licensing and Advisory Services (GLAS)
IBM License Compliance for Software Asset Management
ITAM Health Check
Software Asset Management Guided Experiences
Software Asset Workspace