---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# ServiceNow Otto for Contract Management Pro release notes

# ServiceNow Otto for Contract Management Pro release notes {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read  
The ServiceNow Otto for Contract Management Pro uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI
capabilities that automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. You can integrate external AI-powered negotiation tools with ServiceNow Otto for Contract Management Pro through Model Context Protocol to access contract context during negotiation. ServiceNow Otto for Contract Management Pro was enhanced and updated in the Australia release.

## About ServiceNow Otto for Contract Management Pro {#cmpro-na-rn__cmpro-na-rn-highlights}

[Australia Patch 6](https://servicenow-prod.fluidtopics.net/ssn~Ws08eYgep7PjJY7rPA "The Australia Patch 6 release contains important problem fixes.")

* Contract Management Pro MCP Server to retrieve the approved contract analysis playbook for external AI tools, enabling the use of organization's standard terms and approved clause language when reviewing contracts.
* Contract document-based conversational search queries now return all matching results instead of 10 results. Use Show more option to load the remaining results.
* In conversational search, introduced an option to preform in-document search after the contract metadata search results are available.
{#cmpro-na-rn__ul_nrv_pyw_hkc}  
[Australia Patch 5](https://servicenow-prod.fluidtopics.net/86~p_JZvUlBB3FD_j8roSw "The Australia Patch 5 release contains important problem fixes.")

* ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Contract Management Pro. Check your entitlements to determine your access to specific features.
* Export conversational search results in multiple file formats.
{#cmpro-na-rn__ul_patch5_highlights}  
[Australia Patch 3](https://servicenow-prod.fluidtopics.net/DV1TPpiWEUyO6zY~iwNq1A "The Australia Patch 3 release contains important problem fixes.")

* Identify missing clauses in contract revisions with improved accuracy.
{#cmpro-na-rn__ul_jzn_tl2_3jc}  
[Australia Patch 1](https://servicenow-prod.fluidtopics.net/YA7hULsClAMRpa0n7ju_1A "The Australia Patch 1 release contains important problem fixes.")

* Provide feedback on AI contract analysis results to help improve the AI accuracy.
* Navigate directly to non-standard clause locations in a document when reviewing AI suggestions in the Microsoft Word add-in.
* Configure use case mappings to extract metadata and obligations from a signed contract that is uploaded directly on a contract record.
* Use AI powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information.
{#cmpro-na-rn__ul_g5c_stz_b3c}

See for more information.{#cmpro-na-rn__cmpro-na-rn-highlights-2}

## Activation and other requirements

Important:  
Contract Management Pro - Prime is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install Contract Management Pro - Prime by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cmpro-na-rn__cmpro-na-rn-activation-1}

## September 2026 {#ariaid-title2}

The ServiceNow Otto for Contract Management Pro uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI
capabilities that automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. You can integrate external AI-powered negotiation tools with ServiceNow Otto for Contract Management Pro through Model Context Protocol to access contract context during negotiation. ServiceNow Otto for Contract Management Pro was enhanced and updated in the Australia release.

### What's new {#cmpro-na-rn-2026-09__cmpro-na-rn-2026-09-new}

[Contract Management Pro MCP Server](https://www.servicenow.com/docs/access?context=cmpro-negotiation-mcp&version=australia&pubname=australia-employee-service-management&ft:locale=en-US){#cmpro-na-rn-2026-09__cmpro-na-rn-2026-09-new-feature-1}
:   Review contract documents against organization's standards using an external AI tool connected to Contract Management Pro through the MCP Server. The MCP server retrieves the latest approved Contract Analysis Playbook containing organization's standard terms, approved clause language, and approved
    fallback language. The AI tool uses the playbook to suggest changes and redline the document.
{#cmpro-na-rn-2026-09__cmpro-na-rn-2026-09-new-list}

### What's changed {#cmpro-na-rn-2026-09__cmpro-na-rn-2026-09-changed}

[Search in contracts document](https://www.servicenow.com/docs/access?context=cmpro-na-converse-ask-ques-new&version=australia&pubname=australia-employee-service-management&ft:locale=en-US){#cmpro-na-rn-2026-09__cmpro-na-rn-2026-09-changed-feature-1}
:   Contract document-based conversational search queries now return all matching results instead of 10 results. Use show more option to load the remaining results.

[Search in contract metadata](https://www.servicenow.com/docs/access?context=cmpro-na-search-metadata&version=australia&pubname=australia-employee-service-management&ft:locale=en-US){#cmpro-na-rn-2026-09__cmpro-na-rn-2026-09-changed-feature-2}
:   In conversational search, introduced an option to preform in-document search after the contract metadata search results are available.
{#cmpro-na-rn-2026-09__cmpro-na-rn-2026-09-changed-list}

### What's deprecated or removed {#cmpro-na-rn-2026-09__cmpro-na-rn-2026-09-deprecated-removed}

Now LLM Service{#cmpro-na-rn-2026-09__cmpro-na-rn-2026-09-dep-feature-1}

:   Starting with the September 2026 release, Now LLM Service is being prepared for future deprecation. The Now LLM Service is no longer the default model provider for new or inactive AI assets, and it is no longer selected by default in AI Control Tower. A third-party LLM is now selected by default for AI assets, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

{#cmpro-na-rn-2026-09__cmpro-na-rn-2026-09-dep-list}

## August 2026 {#ariaid-title3}

The ServiceNow Otto for Contract Management Pro uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI
capabilities that automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. You can integrate external AI-powered negotiation tools with ServiceNow Otto for Contract Management Pro through Model Context Protocol to access contract context during negotiation. ServiceNow Otto for Contract Management Pro was enhanced and updated in the Australia release.

### What's new {#cmpro-na-rn-2026-08__cmpro-na-rn-new-features}

[Export conversational search results](https://www.servicenow.com/docs/access?context=cmpro-agentic-workflows&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)
:   Export search results from conversational search in multiple file formats. The export includes all search results and uses the columns configured in your list view. Customize the exported columns using the Personalize fields
    option.
{#cmpro-na-rn-2026-08__cmpro-na-rn-new-features-1}

### What's changed {#cmpro-na-rn-2026-08__cmpro-na-rn-changed-features}

[ServiceNow® AI implementation](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.
{#cmpro-na-rn-2026-08__cmpro-na-rn-changed-features-1}

## June 2026 {#ariaid-title4}

The ServiceNow Otto for Contract Management Pro uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI
capabilities that automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. You can integrate external AI-powered negotiation tools with ServiceNow Otto for Contract Management Pro through Model Context Protocol to access contract context during negotiation. ServiceNow Otto for Contract Management Pro was enhanced and updated in the Australia release.

### What's changed {#cmpro-na-rn-2026-06__cmpro-na-rn-changed-features}

[Default large language model provider](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.

    The default model provider for contract metadata extraction, contract analysis, and contract obligation extraction is Azure OpenAI.

[Improved missing clause detection](https://www.servicenow.com/docs/access?context=cncore-NA-review-land&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)
:   Missing clause detection in contract revision using the contract analysis skill has been enhanced for accuracy. The setup, configuration, and review experience remains unchanged across all supported workspaces.
{#cmpro-na-rn-2026-06__cmpro-na-rn-changed-features-1}

## April 2026 {#ariaid-title5}

The ServiceNow Otto for Contract Management Pro uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI
capabilities that automatically extract metadata and obligations from signed contracts and calculate reminder dates for contract renewals or terminations. You can integrate external AI-powered negotiation tools with ServiceNow Otto for Contract Management Pro through Model Context Protocol to access contract context during negotiation. ServiceNow Otto for Contract Management Pro was enhanced and updated in the Australia release.

### What's new {#cmpro-na-rn-2026-04__cmpro-na-rn-new-features}

[Feedback for AI contract analysis](https://www.servicenow.com/docs/access?context=cmpro-review-contract-document&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)
:   Provide feedback on AI-identified non-standard and missing clauses to help improve AI accuracy over time. When reviewing contracts using contract analysis, you can indicate whether the AI suggestions were helpful or not
    helpful by using the thumbs up or thumbs down feedback options. You can also provide optional qualitative feedback with comments. The feedback option is available in both the workspace and Microsoft Word add-in.

    The feedback provided on each clause is captured in the Contracts Gen AI Feedback table.

[Automatically navigate to non-standard clauses in Microsoft Word add-in](https://www.servicenow.com/docs/access?context=cmpro-review-contract-document&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)
:   Locate non-standard clauses easily in Microsoft Word. The document scrolls to the relevant section using AI citations when you select a suggestion in the Microsoft Word add-in.
{#cmpro-na-rn-2026-04__cmpro-na-rn-new-features-1}

### What's changed {#cmpro-na-rn-2026-04__cmpro-na-rn-changed-features}

[Configure use case mappings for metadata and obligation extraction](https://www.servicenow.com/docs/access?context=cmpro-na-usecase-mappings-me&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)
:   Clear the Contracts created from contract request check box on the use case mapping forms for the contract metadata extraction and contract obligation extraction skills to extract metadata and
    obligations from signed contracts that are uploaded directly on a contract record.

[Conversational contract search and insights](https://www.servicenow.com/docs/access?context=cmpro-agentic-workflows&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)
:   The conversational search feature's improved experience enables you to:

    * View results in a listing view, making it easier to scan, compare, and navigate contract information.
    * Open contract documents directly from the search results and perform an in‐document search.

    The conversational search feature does not support searching within contract documents that are scanned PDFs.
{#cmpro-na-rn-2026-04__cmpro-na-rn-changed-features-1}