---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Lead Management release notes

# Lead Management release notes {#ariaid-title1}

Release version: Australia  
Updated June 3, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Lead Management application enables your sales agents and sales development representatives to create leads and nurture them into opportunities. Lead Management was enhanced and updated in the Australia release.

## About Lead Management {#lead-management-rn__lead-management-rn-highlights}

* Record early customer interactions and associate tasks with ongoing lead engagement using touchpoints throughout the pre‑deal sales lifecycle.
* Enable lead agents to create touchpoints, log interaction activities, and schedule meetings directly from a lead record to track all client interactions in one place throughout the lead lifecycle.
{#lead-management-rn__ul_pbv_r1p_q3c}

See [Lead Management](https://www.servicenow.com/docs/access?context=lead-management&version=australia&pubname=australia-order-management&ft:locale=en-US) for more information.{#lead-management-rn__lead-management-rn-highlights-2}

## Activation and other requirements

Important:  
Lead Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install Lead Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#lead-management-rn__lead-management-rn-activation-1}

## June 2026 {#ariaid-title2}

The ServiceNow®
Lead Management application enables your sales agents and sales development representatives to create leads and nurture them into opportunities. Lead Management was enhanced and updated in the Australia release.

### What's new {#lead-management-rn-2026-06__lead-management-rn-new-features}

[Manage touchpoints on a lead](https://www.servicenow.com/docs/access?context=manage-touchpoints-lead&version=australia&pubname=australia-order-management&ft:locale=en-US)
:   Create touchpoints, log interaction activities, and schedule meetings directly from a lead record to track all client interactions in one place throughout the lead lifecycle. You can choose between the new meetings construct
    and existing appointment records for priority meeting scheduling.
{#lead-management-rn-2026-06__lead-management-rn-new-features-1}

## Australia {#ariaid-title3}

The ServiceNow®
Lead Management application enables your sales agents and sales development representatives to create leads and nurture them into opportunities. Lead Management was enhanced and updated in the Australia release.

### What's new {#lead-management-rn-release__lead-management-rn-new-features}

[View touchpoint records for a task](https://www.servicenow.com/docs/access?context=lead-management-use-tasks-tab&version=australia&pubname=australia-order-management&ft:locale=en-US)
:   Record early customer interactions and associate tasks with ongoing engagement throughout the pre‑deal sales lifecycle by:

    * Creating a touchpoint from a lead to capture interactions such as discovery calls, follow‑up emails, or qualification meetings.
    * Linking a task to a lead touchpoint to track follow‑up work related to an ongoing engagement until the lead is converted.
    {#lead-management-rn-release__ul_rfq_fhl_r3c}
{#lead-management-rn-release__lead-management-rn-new-features-1}