Setup Hub release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Setup Hub release notes

    The ServiceNow® Setup Hub application, introduced in the Australia release, centralizes instance management by providing a modular, personalized Admin Home dashboard. This centralization reduces administrative ambiguity and improves task efficiency by streamlining setup and configuration processes.

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    Setup Hub automates setup by installing required products and applying default settings, simplifies administration with a clear and modular UI, and introduces Product Hubs for guided discovery, installation, and configuration of entitled Now Assist products. It offers an intuitive and customizable experience tailored to user entitlements.

    Key Features

    • Enhanced Admin Home experience: Centralizes access to Now Assist for Setup and key applications with context-aware guidance and recommended next steps, activated via the Now Assist for Setup store app.
    • Centralized application setup: Enables setting up Now Assist Admin and other entitled applications from Admin Home through guided flows that install required components and apply default configurations from a single point.
    • Product Hubs: Provide product-specific hubs accessible from Admin Home to discover, install, and configure entitled Now Assist products using guided setup flows.
    • Guided module configuration: Offers a unified configuration experience for the Platform module and product modules, guiding users through module-specific setup only when platform-level changes are needed.
    • Tiered SKU support: Supports Advanced and Prime SKUs across Simplified ITSM and CBS, enabling entitlement-driven experiences and flows.
    • Product Hub enhancements: Updates to Resources section and guided content improve usability.
    • LitJS component support: Enables use of LitJS components within Now Assist Panel for consistent component framework.
    • Configuration tracking and Admin Home guidance: Enhanced tracking and updated banners/messaging improve visibility into updates and guide users through setup tasks and milestones.
    • Zero-touch implementation: Automatically installs Setup Hub with selected applications/plugins for new customers in supported non-production instances, including installation status tracking and readiness for configuration.
    • Configuration Console UI enhancements: Adds search, task management, status indicators, and integrated Now Assist agent guidance for a better configuration experience.

    Activation and Availability

    Setup Hub is available through the ServiceNow Store and must be requested for installation. It integrates with the Now Assist for Setup store app for enhanced functionality. Customers should refer to the store for app availability and version history.

    New Plugins Introduced

    • app-ia
    • app-ia-content
    • app-ia-now-assist
    • app-ia-common
    • app-ia-config
    • admin-center

    The ServiceNow® Setup Hub application centralizes instance management through a modular, personalized Admin Home dashboard, reducing administrative ambiguity and improving task efficiency. Setup Hub is a new application in the Australia release.

    Setup Hub highlights for the Australia release

    • Automates setup and configuration by installing required products and applying default settings.
    • Simplifies administration with a clear, modular Admin Home UI that centralizes access and accelerates task completion.
    • Introduces Product Hubs to centralize discovery, installation, and configuration of entitled Now Assist products through guided, modular setup flows.
    • Delivers an intuitive, customizable experience with streamlined access to critical tools based on user entitlements.

    See Setup Hub for more information.

    Important:
    Setup Hub is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Setup Hub features

    Enhanced Admin Home experience
    Leverage an enhanced Admin Home dashboard to centralize access to Now Assist for Setup and key applications, with context‑aware guidance and recommended next actions, available after installing the Now Assist for Setup store app.
    Centralized application setup
    You can now set up Now Assist Admin and other entitled applications directly from Admin Home using a guided experience that installs required components and applies default configurations from a single starting point.
    Product module Product Hubs
    You can now access product‑specific Product Hubs from Admin Home to discover, install, and configure entitled Now Assist products through guided setup flows that install required components and apply default configurations.
    Guided module configuration
    Configure the Platform module and applicable product modules from a unified configuration experience that guides you through module‑specific setup, with the Platform module appearing only when the selected product includes platform‑level changes for the installation.
    Tiered SKU support
    Setup Hub added support for Advanced and Prime SKUs across Simplified ITSM and CBS, including entitlement-driven experiences and flows.
    Product Hub experience enhancements
    Enhanced the Product Hub experience with updates to the Resources section and guided content.
    LitJS component support
    Enabled support for importing and using LitJS components within Now Assist Panel to support a consistent component framework.
    Configuration tracking and Admin Home guidance enhancements
    Enhanced configuration tracking and updated Admin Home banners and messaging to provide improved visibility into updates and guide users through setup tasks and implementation milestones.
    Zero-touch implementation enhancements
    Expanded zero‑touch installation to automatically install Setup Hub with selected applications and plugins for new ServiceNow customer in supported non‑production instances, with installation status tracking and readiness for configuration.
    Configuration Console page UI enhancements
    Enhanced the Configuration Console with search support, task management actions, configuration status indicators, and integrated Now Assist agent guidance.

    Activation information

    Install Setup Hub by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Plugin information

    New plugins

    The following plugins are new in Australia:

    • app-ia
    • app-ia-content
    • app-ia-now-assist
    • app-ia-common
    • app-ia-config
    • admin-center