--- sourceDocument: Australia Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # Enterprise Service Management Foundation release notes # Enterprise Service Management Foundation release notes {#ariaid-title1} Release version: Australia Updated April 2, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read The ServiceNow® Enterprise Service Management (ESM) Foundation unifies IT, HR, finance, procurement, legal, and workplace services on one AI platform, delivering a simplified and unified implementation, service delivery, and employee experience for midsize companies. Enterprise Service Management Foundation is a new solution in the Australia release. ## About Enterprise Service Management Foundation {#employee-service-management-foundation-rn__employee-service-management-foundation-rn-highlights} * Provide streamlined service request experience across business units by leveraging the capabilities of Core Business Suite along with the Simplified IT Service Management in the ESM Foundation solution. * Deploy with AI-driven guided setup, preset configurations, and a centralized implementation console that eliminates the need for complex configuration procedures. * Deliver cross-functional workflows that route employee queries across departments. {#employee-service-management-foundation-rn__ul_bmt_hxl_53c} See [Enterprise Service Management Foundation](https://www.servicenow.com/docs/access?context=esm-foundation&version=australia&pubname=australia-better-together&ft:locale=en-US) for more information.{#employee-service-management-foundation-rn__employee-service-management-foundation-rn-highlights-2} ## Activation and other requirements Important: Enterprise Service Management Foundation is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. Activation information : Enterprise Service Management Foundation is available in the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). For more details on the individual products, see [Core Business Suite release notes](https://servicenow-prod.fluidtopics.net/38eY42GpSWzb3nvApOTO5w#cbs-rn "The ServiceNow Core Business Suite (CBS) application lays the foundation to unify disjointed processes across business units. It’s a collection of modules that fulfills different business needs for different personas within a single product suite. CBS is a new application in the Australia release.") and [Simplified IT Service Management release notes](https://servicenow-prod.fluidtopics.net/25qrl_cqlBpZ4BR44nhlkw#ai-native-it-service-desk-rn "The ServiceNow IT Service Management application provides simplified and automated implementation for administrators and a unified user experience for employees and fulfillers (service desk agents).").{#employee-service-management-foundation-rn__employee-service-management-foundation-rn-activation-1} ## Australia {#ariaid-title2} The ServiceNow® Enterprise Service Management (ESM) Foundation unifies IT, HR, finance, procurement, legal, and workplace services on one AI platform, delivering a simplified and unified implementation, service delivery, and employee experience for midsize companies. Enterprise Service Management Foundation is a new solution in the Australia release. ### What's new {#employee-service-management-foundation-rn-release__employee-service-management-foundation-rn-new-features} [Enterprise Service Management Foundation](https://www.servicenow.com/docs/access?context=esm-foundation&version=australia&pubname=australia-better-together&ft:locale=en-US) : Enterprise Service Management Foundation brings together Core Business Suite and Simplified IT Service Management to create a comprehensive, AI-enabled service delivery platform. The integration eliminates service silos and provides employees with a unified experience for all their service needs across IT, HR, finance, legal, workplace services, and procurement. {#employee-service-management-foundation-rn-release__employee-service-management-foundation-rn-new-features-1} ### Plugin information New plugins : The following plugins are new in Australia: * ServiceNow Otto for Setup (sn_ia): Simplifies instance management with a modular admin home dashboard and enables the Core Business Suite guided setup experience. * Implementation Agent Content (sn_ia_content): Provides content assets for the Implementation Agent guided setup experience. * Implementation Agent Common (sn_ia_common): Provides common components shared across the Implementation Agent framework. * Simplified IT Service Management (sn_ai_itsm_cont): Provides a tailored service desk with a central workspace, AI agent chat, an Employee Slate, and Now Assist to streamline ITSM and enhance productivity. * Core Business Suite Foundation: Provides streamlined employee and supplier case and knowledge management to improve service request management across departments. For detailed plugin information for Core Business Suite, see [Core Business Suite release notes](https://servicenow-prod.fluidtopics.net/38eY42GpSWzb3nvApOTO5w#cbs-rn "The ServiceNow Core Business Suite (CBS) application lays the foundation to unify disjointed processes across business units. It’s a collection of modules that fulfills different business needs for different personas within a single product suite. CBS is a new application in the Australia release."). * The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#employee-service-management-foundation-rn-release__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).