---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Legal Service Delivery release notes

# Legal Service Delivery release notes {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Legal Service Delivery streamlines legal operations by automating request intake, managing legal matters and investigations, and enabling secure collaboration across departments. Legal Service Delivery was enhanced and updated in the Australia release.
* **[Legal Conflict of Interest release notes](https://servicenow-prod.fluidtopics.net/2cT8ghZvHA9nZF21kvepQg#lsd-coi-rn)**   
  The ServiceNow® Legal Conflict of Interest enables you to manage the disclosure, approval, and registry of conflict of interest that might arise from employees having competing interests or loyalties. Legal Conflict of Interest was enhanced and updated in the Australia release.
* **[Legal Matter Management release notes](https://servicenow-prod.fluidtopics.net/K3Nxh0RbC9OYpLbfumuiMA#legal-matter-mgmt-rn)**   
  The ServiceNow® Legal Matter Management application enables you to complete legal requests that need cross-departmental tasking and provides a workflow with a mechanism to store supporting documents and track important milestones. Legal Matter Management was enhanced and updated in the Australia release.
* **[Legal Request Management release notes](https://servicenow-prod.fluidtopics.net/wuUDGdRPjzGtfC31LGzxGg#legal-request-mgmt-rn)**   
  The ServiceNow® Legal Request Management application provides a unified mechanism for employees to get all the information, services, and help that they need from the legal department and a streamlined, collaborative process for the legal department to quickly resolve these requests. Legal Request Management was enhanced and updated in the Australia release.
* **[Legal Virtual Agent Conversations release notes](https://servicenow-prod.fluidtopics.net/cDnec~E4HDzE5Ssz7QNRZg#lsd-virtual-agent-conv-rn)**   
  The ServiceNow® Legal Virtual Agent Conversations application uses machine-learning algorithms for the predicting Subcategory and Assignment group for legal requests. This application is currently supported for the Australia release, but it will be deprecated in a future release.
* **[ServiceNow Otto for Legal Service Delivery (LSD) release notes](https://servicenow-prod.fluidtopics.net/SU_1U4QRzqfr6tXZms0yGQ#now-assist-for-lsd-rn)**   
  The ServiceNow Otto for Legal Service Delivery (LSD) application leverages generative AI capabilities to summarize a legal request or legal matter. This summary can help you understand context quickly so you can then refresh the summary and add context to the work notes. ServiceNow Otto for Legal Service Delivery (LSD) was enhanced and updated in the Australia release.
* **[Predictive intelligence for Legal Service Delivery release notes](https://servicenow-prod.fluidtopics.net/X18MWrztTT2H4kmdQ5HvaQ#lsd-predictive-intelli-rn)**   
  The ServiceNow® Predictive Intelligence for Legal Service Delivery uses machine-learning algorithms for predicting subcategory and assignment groups for legal requests. This application is currently supported for the Australia release, but it will be deprecated in a future release.