---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Now Assist for Sales CRM for Telecommunications release notes

# Now Assist for Sales CRM for Telecommunications release notes {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The ServiceNow®
Now Assist for Sales CRM for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Sales CRM for Telecommunications was enhanced and updated in the Australia release.

## About Now Assist for Sales CRM for Telecommunications {#now-assist-sales-order-management-telecommunications-rn__now-assist-sales-order-management-telecommunications-rn-highlights}

[Australia Patch 1](https://servicenow-prod.fluidtopics.net/YA7hULsClAMRpa0n7ju_1A "The Australia Patch 1 release contains important problem fixes.")

* Automatically create the fallout records based on reported issues in the order task work notes.
{#now-assist-sales-order-management-telecommunications-rn__ul_uq4_xzz_p3c}  
* Automate the customer move order capture journey to reduce the manual effort.
{#now-assist-sales-order-management-telecommunications-rn__ul_kmb_jpj_c3c}

See [Now Assist for Sales CRM for Telecommunications](https://www.servicenow.com/docs/access?context=somt-now-assist&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) for more information.{#now-assist-sales-order-management-telecommunications-rn__now-assist-sales-order-management-telecommunications-rn-highlights-2}

## Activation and other requirements

Important:  
Now Assist for Sales CRM for Telecommunications is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Now Assist features are available with activation of the Now Assist for Sales CRM for Telecommunications plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#now-assist-sales-order-management-telecommunications-rn__now-assist-sales-order-management-telecommunications-rn-activation-1}

## Australia General Availability {#ariaid-title2}

The ServiceNow®
Now Assist for Sales CRM for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Sales CRM for Telecommunications was enhanced and updated in the Australia release.

### What's new {#now-assist-sales-order-management-telecommunications-rn-2026-05__now-assist-sales-order-management-telecommunications-rn-new-features}

## April 2026 {#ariaid-title3}

The ServiceNow®
Now Assist for Sales CRM for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Sales CRM for Telecommunications was enhanced and updated in the Australia release.

### What's new {#now-assist-sales-order-management-telecommunications-rn-2026-04__now-assist-sales-order-management-telecommunications-rn-new-features}

[ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

    * Foundation: AI basics to deliver insights
    * Advanced: AI to boost productivity across relevant use cases
    * Prime: Act autonomously with all AI assets, and create your own

    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

[Order fallout AI agent](https://www.servicenow.com/docs/access?context=now-assist-order-fallout-somt&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US)
:   Automatically create fallout records mapped to existing fallout types for streamlined error tracking and follow-up.
{#now-assist-sales-order-management-telecommunications-rn-2026-04__now-assist-sales-order-management-telecommunications-rn-new-features-1}

## Australia {#ariaid-title4}

The ServiceNow®
Now Assist for Sales CRM for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Sales CRM for Telecommunications was enhanced and updated in the Australia release.

### What's new {#now-assist-sales-order-management-telecommunications-rn-release__now-assist-sales-order-management-telecommunications-rn-new-features}

[Move Order Voice AI agent](https://www.servicenow.com/docs/access?context=now-assist-move-order-somt&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US)
:   Use this agent to help you create a move order capture journey by collecting details such as the customer's name, current service location, product offering, and new service address.
{#now-assist-sales-order-management-telecommunications-rn-release__now-assist-sales-order-management-telecommunications-rn-new-features-1}