--- sourceDocument: Australia Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # Recommended Actions for Operational Technology Service Management (OTSM) release notes # Recommended Actions for Operational Technology Service Management (OTSM) release notes {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read The ServiceNow® Recommended Actions for Operational Technology Service Management (OTSM) application enables you to set up and apply real-time, actionable recommendations. These recommendations help you speed up the triage process and resolve issues quickly across various records in the Industrial Workspace, including Operational Technology (OT) incidents. Recommended Actions for OTSM was enhanced and updated in the Australia release. ## About Recommended Actions for Operational Technology Service Management (OTSM) {#recommended-actions-for-otsm-rn__section_ezt_stb_zjc} Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. {#recommended-actions-for-otsm-rn__section_ezt_stb_zjc-1} [Australia Patch 6](https://servicenow-prod.fluidtopics.net/ssn~Ws08eYgep7PjJY7rPA "The Australia Patch 6 release contains important problem fixes.") * The Now LLM Service is being prepared for future deprecation. {#recommended-actions-for-otsm-rn__ul_f4x_vc5_kkc} [Australia Patch 4](https://servicenow-prod.fluidtopics.net/hpSe6FW9rwONQbG06dlmzQ "The Australia Patch 4 release contains important problem fixes.") * The Now LLM Service is no longer the default model provider for new or inactive AI assets. {#recommended-actions-for-otsm-rn__ul_j5b_qdm_rjc} Australia Early Availability * Use the AI Enhanced Recommended Actions for OTSM feature to access external sources related to an OT incident and review why the document is relevant to the incident. {#recommended-actions-for-otsm-rn__ul_h3s_hqf_y3c} See [Recommended Actions for Operational Technology Service Management (OTSM)](https://www.servicenow.com/docs/access?context=recommended-actions-for-otsm&version=australia&pubname=australia-operational-technology&ft:locale=en-US) and [AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM)](https://www.servicenow.com/docs/access?context=ai-enhanced-ra-otsm-landing&version=australia&pubname=australia-operational-technology&ft:locale=en-US) for more information.{#recommended-actions-for-otsm-rn__recommended-actions-for-otsm-rn-highlights-1} ## Activation and other requirements Important: Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. Activation information : Install Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#recommended-actions-for-otsm-rn__recommended-actions-for-otsm-rn-activation-1} ## September 2026 {#ariaid-title2} The ServiceNow® Recommended Actions for Operational Technology Service Management (OTSM) application enables you to set up and apply real-time, actionable recommendations. These recommendations help you speed up the triage process and resolve issues quickly across various records in the Industrial Workspace, including Operational Technology (OT) incidents. Recommended Actions for OTSM was enhanced and updated in the Australia release. ### What's new {#recommended-actions-for-otsm-rn-2026-09__recommended-actions-for-otsm-rn-new-features} [Now LLM Service](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) deprecation : Starting with the September 2026 release, Now LLM Service is being prepared for future deprecation. The Now LLM Service is no longer the default model provider for new or inactive AI assets, and it is no longer selected by default in AI Control Tower. A third-party LLM is now selected by default for AI assets, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. {#recommended-actions-for-otsm-rn-2026-09__recommended-actions-for-otsm-rn-new-features-1} ## July 2026 {#ariaid-title3} The ServiceNow® Recommended Actions for Operational Technology Service Management (OTSM) application enables you to set up and apply real-time, actionable recommendations. These recommendations help you speed up the triage process and resolve issues quickly across various records in the Industrial Workspace, including Operational Technology (OT) incidents. Recommended Actions for OTSM was enhanced and updated in the Australia release. ### What's new {#recommended-actions-for-otsm-rn-2026-07__recommended-actions-for-otsm-rn-new-features} [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.{#recommended-actions-for-otsm-rn-2026-07__now-llm-deprecation} {#recommended-actions-for-otsm-rn-2026-07__recommended-actions-for-otsm-rn-new-features-1} ## Australia Early Availability {#ariaid-title4} The ServiceNow® Recommended Actions for Operational Technology Service Management (OTSM) application enables you to set up and apply real-time, actionable recommendations. These recommendations help you speed up the triage process and resolve issues quickly across various records in the Industrial Workspace, including Operational Technology (OT) incidents. Recommended Actions for OTSM was enhanced and updated in the Australia release. ### What's new {#recommended-actions-for-otsm-rn-2026-03__recommended-actions-for-otsm-rn-new-features} [Contextualize an external document](https://www.servicenow.com/docs/access?context=use-ai-enhanced-ra-otsm&version=australia&pubname=australia-operational-technology&ft:locale=en-US) : Contextualize an external document to get an explanation of why the document is relevant to the selected OT incident. {#recommended-actions-for-otsm-rn-2026-03__recommended-actions-for-otsm-rn-new-features-1} ### What's changed {#recommended-actions-for-otsm-rn-2026-03__recommended-actions-for-otsm-rn-ui-changes} [Contextualize UI action](https://www.servicenow.com/docs/access?context=use-ai-enhanced-ra-otsm&version=australia&pubname=australia-operational-technology&ft:locale=en-US) : The Contextualize UI action was added to the Recommendations panel in the Industrial Workspace for external documents related to the selected OT incident. {#recommended-actions-for-otsm-rn-2026-03__recommended-actions-for-otsm-rn-ui-changes-1} ## Australia {#ariaid-title5} The ServiceNow® Recommended Actions for Operational Technology Service Management (OTSM) application enables you to set up and apply real-time, actionable recommendations. These recommendations help you speed up the triage process and resolve issues quickly across various records in the Industrial Workspace, including Operational Technology (OT) incidents. Recommended Actions for OTSM was enhanced and updated in the Australia release. ### Plugin information New plugins : The following plugins are new in Australia: AI Enhanced Recommended Actions (com.sn_ai_enhanced_ra): Contains the AI Enhanced Recommended Actions for OTSM experience.{#recommended-actions-for-otsm-rn-release__recommended-actions-for-otsm-rn-new-plugin}