Financial Services Card Operations release notes
Summarize
Summary of Financial Services Card Operations release notes
The ServiceNow® Financial Services Card Operations application helps dispute agents accelerate dispute resolutions by providing essential data and improving user experience. The Australia release introduces enhancements aimed at streamlining dispute document submission and improving dispute resolution accuracy.
Show less
Key Features
- Automated Document Submission: The Mastercard Dispute Management workflow now supports automatic submission of supporting documents with validation for file type and size. This reduces manual work, rework, and the risk of rejection.
- Card Data Security Enhancements: New subflow and actions enable attaching documents securely to specified table records, leveraging tokenization to meet PCI compliance.
- Improved Internal Policy Rule Evaluation: Internal policy rules now evaluate the dispute amount field rather than the original transaction amount. This ensures that any adjustments made during intake are accurately reflected in policy outcomes.
Activation and Related Applications
The Financial Services Card Operations application is available for installation through the ServiceNow Store. Customers can request it directly from the store and review cumulative release notes and version history there.
Related ServiceNow products include:
- Financial Services Operations Integration with Mastercard: Enables end-to-end management of the Mastercard dispute process, including automated document submission.
- Card Data Security: Provides tokenization services to secure data in Dispute Cases and Transactions, supporting PCI compliance.
These integrations ensure a secure, efficient, and compliant dispute management workflow tailored for financial institutions handling Mastercard disputes.
The ServiceNow® Financial Services Card Operations application enables dispute agents to expedite dispute resolutions by providing the required data and improve the overall experience. Financial Services Card Operations was enhanced and updated in the Australia release.
Financial Services Card Operations highlights for the Australia release
- Streamline dispute document submission to Mastercard with the document attachment and validation enhancement.
- Improve dispute resolution accuracy with updated internal policy rules that evaluate the dispute amount rather than the original transaction amount.
See Financial Services Card Operations for more information.
Changed in this release
- Automated document submission in Mastercard transaction dispute process
- Streamline the submission of supporting documents to Mastercard in the Mastercard Dispute Management workflow through document attachment and validation. Attached files are automatically checked against Mastercard requirements for file type and size. This update reduces the need for manual intervention, minimizes rework, and helps avoid rejection risk.
- New subflow and action to support Card data security
- Support attaching documents to a specified table record using the following subflow and action in Card data security:
- Attach Document to Table Record
- Attach Tokenized Document to Table Record
- Internal policy rule evaluation using dispute amount
- Internal policy rules in the Card dispute rules for internal policy decision table now evaluate using the dispute amount instead of the original transaction amount. Previously, if a cardholder or agent modified the disputed amount while answering additional transactional questions during intake, policy rules still evaluated against the original transaction value. Rules now use the dispute amount field (sn_bom_credit_card_disputes_transaction.dispute_amount), so any amount adjustments made during intake are correctly reflected in rule outcomes.
Activation information
Install Financial Services Card Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.