---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Generative AI Controller release notes

# Generative AI Controller release notes {#ariaid-title1}

Release version: Australia  
Updated April 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The ServiceNow®
Generative AI Controller application enables you to use generative AI capabilities with third-party large language model (LLM) providers on the ServiceNow AI Platform. Generative AI Controller was enhanced and updated in the Australia release.

## About Generative AI Controller {#generative-ai-controller-rn__generative-ai-controller-rn-highlights}

[Australia Patch 3](https://servicenow-prod.fluidtopics.net/DV1TPpiWEUyO6zY~iwNq1A "The Australia Patch 3 release contains important problem fixes.")Generative AI event logs are now retained for 180 days, up from 30 days.{#generative-ai-controller-rn__generative-ai-controller-rn-highlights-3}

[Australia Patch 1](https://servicenow-prod.fluidtopics.net/YA7hULsClAMRpa0n7ju_1A "The Australia Patch 1 release contains important problem fixes.")Connect your Azure OpenAI deployment to Generative AI Controller by configuring a custom resource path in your bring your own key (BYOK) model configuration.{#generative-ai-controller-rn__generative-ai-controller-rn-highlights-1}

See [Generative AI Controller](https://www.servicenow.com/docs/access?context=generative-ai-controller&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for more information.{#generative-ai-controller-rn__generative-ai-controller-rn-highlights-2}

## Activation and other requirements

Important:  
Generative AI Controller is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see [Installing Generative AI Controller](https://www.servicenow.com/docs/access?context=installing-generative-ai-controller&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) and [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#generative-ai-controller-rn__generative-ai-controller-rn-activation-1}

Upgrade information

:   Generative AI Controller is installed or updated when you install or update a Now Assist application. If you have issues installing or updating applications, see this [knowledge article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) or open a support case.{#generative-ai-controller-rn__generative-ai-controller-rn-upgrade-info-1}

## Accessibility and localization

Localization information

:   Generative AI Controller uses Microsoft Azure OEM for Dynamic Translation in Now Assist for multilanguage support. You can enable dynamic translation from the AI Admin Hub console. For more information, see [Microsoft Azure OEM for Dynamic Translation in Now Assist](https://www.servicenow.com/docs/access?context=dynamic-translation-na-ms-azure-oem&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#generative-ai-controller-rn__generative-ai-controller-rn-localization-1}

## Australia {#ariaid-title2}

The ServiceNow®
Generative AI Controller application enables you to use generative AI capabilities with third-party large language model (LLM) providers on the ServiceNow AI Platform. Generative AI Controller was enhanced and updated in the Australia release.

### What's new {#generative-ai-controller-rn-release__generative-ai-controller-rn-new-features}

[Australia Patch 3](https://servicenow-prod.fluidtopics.net/DV1TPpiWEUyO6zY~iwNq1A "The Australia Patch 3 release contains important problem fixes.")
:

[Extended log retention for generative AI events](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   Retain records in the Generative AI Log \[sys_generative_ai_log\] table for 180 days, up from 30 days, to stay compliant with retention requirements.

[Australia Patch 1](https://servicenow-prod.fluidtopics.net/YA7hULsClAMRpa0n7ju_1A "The Australia Patch 1 release contains important problem fixes.")
:

[Configure a custom resource path for BYOK models](https://www.servicenow.com/docs/access?context=configure-custom-resource-path-byok&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   Connect Generative AI Controller to your Azure OpenAI deployment by configuring a custom resource path in your bring your own key (BYOK) model configuration. Use this when your Azure OpenAI endpoint includes a path segment that Generative AI Controller does not add by default.

[ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

    * Foundation: AI basics to deliver insights
    * Advanced: AI to boost productivity across relevant use cases
    * Prime: Act autonomously with all AI assets, and create your own

    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
{#generative-ai-controller-rn-release__generative-ai-controller-rn-new-features-1}