---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Live Connect Release Notes

# Live Connect Release Notes {#ariaid-title1}

Release version: Australia  
Updated April 3, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Live Connect Release Notes

ServiceNow Live Connect, introduced in the Australia release, enables users with RaptorDB Professional to directly query ServiceNow data using Business Intelligence (BI) tools without exporting or replicating data.
It provides a secure, read-only SQL API interface compatible with standard BI platforms via ODBC and JDBC drivers, allowing real-time analytics and integration with external datasets.
Show full answer Show less  

## Key Features

* Direct querying of ServiceNow data without data replication to external repositories or warehouses.
* Read-only access ensures no unintended changes to ServiceNow records.
* Granular access control to limit queries to specific tables as needed.
* Integration with common BI tools such as Power BI and DBvisualizer through ODBC/JDBC drivers.
* Ability to write targeted SQL queries to optimize performance and reduce network overhead.
* Use of ServiceNow web services for a query-only interface via the Live Connect plugin.

## Activation and Configuration

Live Connect requires activation of the server-side plugin **com.glide.rest.sqlapiserver** on a ServiceNow instance with a valid RaptorDB Professional entitlement. While the client-side ODBC and JDBC drivers are freely available for download from the ServiceNow Store, connection to the instance is only possible once the server-side plugin is enabled.

Customers currently using the older SOAP-based ODBC client can migrate to the REST-based Live Connect client by configuring both server and client components accordingly.

## Practical Benefits for ServiceNow Customers

* Perform BI analytics directly on live ServiceNow data without the complexity or delays of data exports.
* Reduce infrastructure costs and data pipeline complexity by eliminating the need for data warehouses or replication.
* Maintain data integrity and security by enforcing read-only access and controlling table visibility.
* Enhance analytic insights by merging ServiceNow data with external data sources in familiar BI platforms.
* Leverage SQL for precise data retrieval, improving query efficiency and overall performance.

## Additional Information

For installation and configuration details, customers should refer to the Live Connect plugin installation guides and configuration documentation. The Live Connect plugin is a unified installer supporting both ODBC and JDBC server-side APIs.  
The ServiceNow®
Live Connect enables RaptorDB Professional users to bring their Business Intelligence (BI) tools to ServiceNow. Users can perform BI analytics on their ServiceNow data without mass data export. Live Connect is only available with RaptorDB Professional.

## Live Connect highlights for the Australia release {#sql-api-rn__sql-api-rn-highlights}

* Query your ServiceNow data directly without replicating it to external repositories or data warehouses.
* Access data using read-only operations to avoid unintended changes to your ServiceNow records. Allow access only to the desired tables.
* Integrate standard BI platforms such as Power BI, DBvisualizer, and other ODBC or JDBC-compatible tools directly with your ServiceNow data.
* Merge your ServiceNow data with external datasets in your analytical platforms for comprehensive analysis.
* Write targeted SQL queries to retrieve only the data you need, reducing network overhead on data pipeline and data transformation, and improving performance.
{#sql-api-rn__ul_ak5_rwt_n3c}

For more information, see [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/access?context=accessing-your-servicenow-data-using-sql-api&version=australia&pubname=australia-api-reference&ft:locale=en-US).{#sql-api-rn__sql-api-rn-highlights-2}
Important:  
Live Connect is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## Important upgrade information for Live Connect {#sql-api-rn__sql-api-rn-upgrade-info}

ServiceNow provided customers with a free SOAP‑based ODBC client. If you have an active RaptorDB Professional entitlement, you can migrate to the REST‑based Live Connect client by completing the required configuration on both the server and client sides. For more information, see [Configuring Live Connect](https://www.servicenow.com/docs/access?context=configuring-sql-api&version=australia&pubname=australia-api-reference&ft:locale=en-US).{#sql-api-rn__sql-api-rn-upgrade-info-1}

## Live Connect features {#sql-api-rn__section_oz2_nmw_43c}

[Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/access?context=accessing-your-servicenow-data-using-sql-api&version=australia&pubname=australia-api-reference&ft:locale=en-US)
:   The ServiceNow Store
    Live Connect enables you to access your ServiceNow Store instance data through ODBC and JDBC drivers. Using SQL API, you can directly access your instance data from third-party BI tools and other data analysis applications without exporting or replicating
    your data. The ServiceNow
    Live Connect plugin uses ServiceNow web services support for a query-only interface.

## Activation information {#sql-api-rn__sql-api-rn-activation}

Live Connect is a ServiceNow feature that is available with the activation of Live Connect plugin (com.glide.rest.sqlapiserver). The ServiceNow instance requires RaptorDB Professional entitlement to activate the Live Connect server-side plugin. The Live Connect drivers are freely available for download by anyone with a valid account to the ServiceNow Store. However, the Live Connect client would not be able to connect to the ServiceNow instance until the server-side plugin is enabled. For more information, see [Install Live Connect plugin on your ServiceNow instance](https://www.servicenow.com/docs/access?context=install-sql-api-plugin&version=australia&pubname=australia-api-reference&ft:locale=en-US).{#sql-api-rn__sql-api-rn-activation-1}

## Plugin information {#sql-api-rn__sql-api-rn-plugin-info-new}

New plugin{#sql-api-rn__sql-api-rn-new-plugins}

:   The following plugin is new in Australia:

    Live Connect (com.glide.rest.sqlapiserver): Unified installer for the ServiceNow ODBC and JDBC server‑side plugin. This plugin works with ServiceNow client‑side drivers to enable clients to query and retrieve data from a ServiceNow instance using ODBC and JDBC API standards. You can download and install the client‑side drivers on your client machines from the ServiceNow Store.{#sql-api-rn__sql-api-rn-new-plugin}

## Additional requirements {#sql-api-rn__sql-api-rn-additional-reqs}

You must download the SQL API ODBC and JDBC drivers on your client machine. These drivers enable your BI tools and data analysis platforms to connect to your ServiceNow data and run the Live Connect queries. You can download the ODBC and JDBC drivers from ServiceNow Store.{#sql-api-rn__sql-api-rn-additional-reqs-1}

## Related ServiceNow applications and features {#sql-api-rn__sql-api-rn-related-apps}

[RaptorDB](https://www.servicenow.com/docs/access?context=raptordb&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)
:   RaptorDB Professional is a licensed database that supports ServiceNow AI Platform generative AI and machine-scale data use cases, user growth, applications, workloads, and analytics.