--- sourceDocument: Australia Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # Common Governance, Risk, and Compliance feature release notes # Common Governance, Risk, and Compliance feature release notes {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read The ServiceNow® Integrated Risk Management (IRM) application helps enable your organization to continue to provide its business services during adverse operational events, such as a pandemic, extreme weather, or hacking. Integrated Risk Management was enhanced and updated in the Australia release. ## About Common Governance, Risk, and Compliance feature {#grc-common-core-rn__grc-common-core-rn-highlights} * ServiceNow Otto is the new name for the Now Assist experience in Integrated Risk Management (IRM). All Now Assist references have been updated to ServiceNow Otto. * Automatic redirection from GRC notification links to the appropriate workspace view based on the recipient's persona and access permissions. * The Tasks page now loads faster by showing an instant overview of task counts and progressively loading detailed tasks. {#grc-common-core-rn__ul_zy5_m34_23c} See [Common Governance, Risk, and Compliance features](https://www.servicenow.com/docs/access?context=common-grc-features&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) for more information.{#grc-common-core-rn__grc-common-core-rn-highlights-2} ## Activation and other requirements Important: Integrated Risk Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. Activation information : Install Integrated Risk Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#grc-common-core-rn__grc-common-core-rn-activation-1} ## August 2026 {#ariaid-title2} The ServiceNow® Integrated Risk Management (IRM) application helps enable your organization to continue to provide its business services during adverse operational events, such as a pandemic, extreme weather, or hacking. Integrated Risk Management was enhanced and updated in the Australia release. ### What's changed {#grc-common-core-rn-2026-08__grc-common-core-changed-features} [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for RCM, has been renamed to ServiceNow Otto for IRM. {#grc-common-core-rn-2026-08__grc-common-core-changed-features-1} ## July 2026 {#ariaid-title3} The ServiceNow® Integrated Risk Management (IRM) application helps enable your organization to continue to provide its business services during adverse operational events, such as a pandemic, extreme weather, or hacking. Integrated Risk Management was enhanced and updated in the Australia release. ### What's changed {#grc-common-core-rn-2026-07__grc-common-core-changed-features} [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. {#grc-common-core-rn-2026-07__grc-common-core-changed-features-1} [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Default AI model for issue summarization skill](https://www.servicenow.com/docs/access?context=now-assist-irm-supporting-info&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) : After upgrading to version 22.4.0, the Issue Summarization skill in Now Assist skills for Risk \& Sustainability uses Azure OpenAI gpt-5.4-mini as the default model. This update changes the default model for issue summarizations. You can select alternative models, including the newly supported Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini, based on your requirements. ## June 2026 {#ariaid-title4} The ServiceNow® Integrated Risk Management (IRM) application helps enable your organization to continue to provide its business services during adverse operational events, such as a pandemic, extreme weather, or hacking. Integrated Risk Management was enhanced and updated in the Australia release. ### What's changed {#grc-common-core-rn-2026-06__grc-common-core-changed-features} [GRC notification redirection](https://www.servicenow.com/docs/access?context=email-notification-redirection&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) : After upgrading GRC to version 22.3.6, notification links use dynamic routing rules to redirect you to the correct page, for workspaces where dynamic routing is configured. {#grc-common-core-rn-2026-06__grc-common-core-changed-features-1} ### Plugin information New plugins : The following plugins are new in Australia: * Integrated risk management foundation (com.sn_ai_irm_fdn) * Integrated risk management advanced (com.sn_ai_irm_adv) * Integrated risk management prime (com.sn_ai_irm_prm) {#grc-common-core-rn-2026-06__ul_fq2_psh_hjc} Renamed or changed plugins : ServiceNow Otto for IRM has been replaced by: * Enhanced Features for IRM Professional (sn_irm_pro_plus) * Enhanced Features for IRM Enterprise (sn_irm_ent_plus) {#grc-common-core-rn-2026-06__ul_yqw_jtg_vjc} Contact your ServiceNow administrator to verify which application applies to your instance. All existing functionality and AI agents continue to work in both applications. ## Australia {#ariaid-title5} The ServiceNow® Integrated Risk Management (IRM) application helps enable your organization to continue to provide its business services during adverse operational events, such as a pandemic, extreme weather, or hacking. Integrated Risk Management was enhanced and updated in the Australia release. ### What's new {#grc-common-core-rn-release__grc-common-core-rn-new-features} [GRC notification redirection](https://www.servicenow.com/docs/access?context=email-notification-redirection&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) : After upgrading GRC to version 22.0.1, notification links in GRC applications automatically route you to the appropriate workspace view based on your persona and access permissions. If you don't have workspace access, links default to the classic view. [Monitor my tasks in the Tasks page in the workspace](https://www.servicenow.com/docs/access?context=configure-my-tasks-in-ws&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) : After upgrading GRC to version 22.0.1, the Tasks page loads faster with performance improvements. Task counts display first as an at-a-glance summary, followed by detailed task lists that load progressively. Task data refreshes at regular intervals to keep information current. These improvements provide better scalability for users with high task volumes across multiple task sources. {#grc-common-core-rn-release__grc-common-core-rn-new-features-1} ### What's changed {#grc-common-core-rn-release__grc-common-core-rn-ui-changes} [Monitor my tasks in the Tasks page in the workspace](https://www.servicenow.com/docs/access?context=configure-my-tasks-in-ws&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) : The Task page now includes a timestamp showing when the task data was last refreshed. Additionally, a notification now displays when the page is refreshing data in the background. {#grc-common-core-rn-release__grc-common-core-rn-ui-changes-1}