---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Financial Services Operations Integration with Verifi release notes

# Financial Services Operations Integration with Verifi release notes {#ariaid-title1}

Release version: Australia  
Updated April 3, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The ServiceNow®Financial Services Operations Integration with Verifi application connects the Financial Services Operations (FSO) issuer dispute workflow to Verifi's Cardholder Dispute Resolution Network (CDRN) - a Visa owned pre-dispute settlement network. This integration enables issuers to automatically initiate structured negotiations with merchants before disputes escalate to costly chargebacks. Financial Services Operations Integration with Verifi is a new application in the Australia release.

## About Financial Services Operations Integration with Verifi {#financial-services-operations-integration-with-verifi-cdrn-rn__financial-services-operations-integration-with-verifi-cdrn-rn-highlights}

* A dispute agent proactively initiates dispute resolution without chargeback for the participating merchants.
* System runs automated merchant eligibility check.
* Reduced chargeback exposure for merchants.
* Seamless API integration.
{#financial-services-operations-integration-with-verifi-cdrn-rn__ul_ezg_tsv_53c}

See [Financial Services Operations Integration with Verifi](https://www.servicenow.com/docs/access?context=financial-services-operations-verifi-cdrn-integration-app-landing-page&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US) for more information.{#financial-services-operations-integration-with-verifi-cdrn-rn__financial-services-operations-integration-with-verifi-cdrn-rn-highlights-2}

## Activation and other requirements

Important:  
Financial Services Operations Integration with Verifi is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#financial-services-operations-integration-with-verifi-cdrn-rn__financial-services-operations-integration-with-verifi-cdrn-rn-activation-1}

Additional requirements

:   The system property sn_bom_credit_card.is_verifi_integration_enabled must be set to true, so that it will be shipped as false out of the box.{#financial-services-operations-integration-with-verifi-cdrn-rn__financial-services-operations-integration-with-verifi-cdrn-rn-additional-reqs-1}

## Australia {#ariaid-title2}

The ServiceNow®Financial Services Operations Integration with Verifi application connects the Financial Services Operations (FSO) issuer dispute workflow to Verifi's Cardholder Dispute Resolution Network (CDRN) - a Visa owned pre-dispute settlement network. This integration enables issuers to automatically initiate structured negotiations with merchants before disputes escalate to costly chargebacks. Financial Services Operations Integration with Verifi is a new application in the Australia release.

### What's new {#financial-services-operations-integration-with-verifi-cdrn-rn-release__financial-services-operations-integration-with-verifi-cdrn-rn-new-features}

* Avoids costly chargebacks: When a merchant accepts the dispute and offers a refund that is acceptable for the cardholder, the case is closed as resolved with no chargeback initiated.
* Automates merchant eligibility checks: The system automatically checks merchant eligibility through the Verifi CDRN API before creating a case. Non-eligible merchants are routed to the standard dispute lifecycle without agent intervention.
* Seamless closure of disputes: Merchants participating in CDRN can respond to dispute alerts directly through Verifi .
* Seamless API integration: The four-subflow API sequence --- eligibility check, case creation, polling, and acknowledgment handshake --- is fully automated and requires no manual API interaction from agents or supervisors.
{#financial-services-operations-integration-with-verifi-cdrn-rn-release__financial-services-operations-integration-with-verifi-cdrn-rn-new-features-1}

### What's changed {#financial-services-operations-integration-with-verifi-cdrn-rn-release__financial-services-operations-integration-with-verifi-cdrn-rn-ui-changes}

* Playbook actions:
  * Create alert case
  * Get case details
  {#financial-services-operations-integration-with-verifi-cdrn-rn-release__ul_ocm_gbx_v3c}
* New fields:
  * Pre-dispute settlement eligibility: Indicates if a merchant is eligible for a CDRN settlement.
  * Customer decision: Indicates if a cardholder agrees or disagrees with the refund proposed by the merchant.
  {#financial-services-operations-integration-with-verifi-cdrn-rn-release__ul_vmt_jbx_v3c}

{#financial-services-operations-integration-with-verifi-cdrn-rn-release__financial-services-operations-integration-with-verifi-cdrn-rn-ui-changes-1}

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* Create alert case
* Get case details

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* Pre-dispute settlement eligibility: Indicates if a merchant is eligible for a CDRN settlement.
* Customer decision: Indicates if a cardholder agrees or disagrees with the refund proposed by the merchant.