Industrial Standards release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Industrial Standards release notes

    The ServiceNow® Industrial Standards application, introduced in the Australia release, offers a centralized and governed framework for defining, publishing, and maintaining operational standards across plants and production lines. It enhances consistency through versioned definitions, reusable templates, and automated scheduling that generates executable work. The application includes lifecycle controls and skills-aware enforcement to improve quality, traceability, and compliance at scale.

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    Key Features

    • Work Set Standards: Create work set standards that group multiple standard and action sub-activities. These can be published through approval and versioning workflows, and executed as work set tasks that generate child guided tasks and industrial actions on the shop floor.
    • Industrial Standards Library: An enhanced Standards Hub provides tile and list views with filters for state, scope, category, functional location, and equipment model. This allows users to efficiently browse, compare, and analyze standards, linked tasks, skills, and knowledge, while differentiating enterprise and site-specific standards to prevent misapplication.
    • Scheduling Standards: Configure recurring work schedules with daily, weekly, monthly, and custom patterns. A system property enables alignment of task creation with shift handovers or production calendars. Runtime tracing enhances visibility into task status and exceptions.
    • Skill-Based Task Management: Define required skills or certifications within standards to ensure only qualified operators perform safety-critical tasks. Supervisors can request waivers or alternative task routing when skills are missing.
    • Authoring Experience: A new authoring interface provides built-in guidance, validation, and structure rules to accelerate creating and managing operational standards.

    Activation and Integration

    Industrial Standards is automatically installed with the Industrial Connected Workforce (ICW) Mobile Experience as part of the ICW Foundational SKU, which can be requested from the ServiceNow Store. It relies on the ICW Core application for foundational data models, workflows, and governance structures and integrates closely with Industrial Guided Tasks and ICW Mobile Experience for seamless task execution and frontline worker engagement.

    Practical Benefits for ServiceNow Customers

    • Standardize recurring multi-step industrial work to improve operational consistency and quality across plants.
    • Enhance compliance and traceability with structured versioning and lifecycle management of standards.
    • Optimize task scheduling in alignment with production shifts and calendars for better operational cadence.
    • Ensure safety and quality by enforcing skill-based execution controls and facilitating supervisors’ oversight.
    • Leverage a mobile-first experience to empower frontline operators with real-time access to standards, tasks, and knowledge on the shop floor, including offline capabilities.

    The ServiceNow® Industrial Standards application provides a centralized, governed framework to define, publish, and maintain operational standards across plants and production lines. This application enables consistency through versioned definitions, reusable templates, and automated schedules that generate executable work. With clear life-cycle controls and skills‑aware enforcement, it improves quality, traceability, and compliance at scale. Industrial Standards is a new application in the Australia release.

    Industrial Standards highlights for the Australia release

    • Standardize recurring multi-step work with the new work set standard type, which groups sub-activities and generates guided tasks and industrial actions when executed.
    • Create and manage operational standards faster with a new authoring experience that includes built‑in guidance, validation, and structure rules.
    • Find and compare standards efficiently using an enhanced Standards Hub with faster filtering and optimized layouts for any screen size.
    • Align task generation with shift handovers and production calendars through scheduling engine improvements that include offset configuration and richer recurrence patterns.
    • Skills‑based execution controls help to make sure that qualified operators are performing the designated work.
    • Strengthen your audit process with a structured versioning model that logically categorizes standards across their life cycle.

    See Exploring Industrial Standards for more information.

    Important:
    Industrial Standards is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Industrial Standards features

    Australia Patch 3
    Work set standardsWork Set standards
    Author a work set standard that groups Standard and Action sub-activities, then publish it through the standard approval and versioning flow.
    Run a work set standard as a Work set task that automatically creates child industrial guided tasks and industrial actions for execution on the shop floor.
    Industrial Standards Library
    Browse and compare standards using an upgraded hub that provides tile and list views with filters for state, scope, category, functional location, and equipment model.
    Users can quickly compare similar standards and see linked tasks, skills, and knowledge.
    Access policies differentiate enterprise and site standards to help prevent misapplication.
    Scheduling standards
    Generate recurring work from standards by configuring daily, weekly, monthly, and custom scheduling patterns to maintain a consistent operational cadence.
    A system property (for example, an offset in minutes) lets admins align task creation with shift handovers or production calendar boundaries.
    Runtime tracing improves visibility into created tasks, their status, and exceptions.
    Skill-based task management
    Define required skills or certifications within standards to ensure that only qualified operators execute safety‑critical tasks. Supervisors can request waivers or alternative routing when skills are missing.

    Activation information

    Industrial Standards is automatically installed when you install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. You can request ICW Mobile from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Plugin information

    New plugins

    The following plugins are new in Australia:

    Industrial Standard (sn_icw_std): Contains the Industrial Standards application.

    Related ServiceNow applications and features

    Industrial Connected Workforce Core
    ICW Core provides the foundational data models, workflows, and governance structures that power the entire Industrial Connected Workforce suite. It standardizes how organizations, equipment hierarchies, calendars, worker profiles, and industrial records are represented across applications. All other ICW applications rely on ICW Core for consistent execution, shared services, and data interoperability.
    Industrial Guided Tasks
    Industrial Guided Tasks delivers structured, step‑by‑step digital workflows that guide operators through critical industrial activities. It supports assessment‑based scoring, automation triggers, and life-cycle governance for accurate and traceable task execution. Guided tasks are often generated from Industrial Standards and integrate with ICW Core for data, workflows, and reporting.
    ICW Mobile Experience
    The ICW Mobile Experience provides a mobile‑first interface that enables frontline workers to perform tasks, report deviations, and access standards and knowledge while on the shop floor. It offers offline readiness, barcode or QR scanning, and streamlined execution flows optimized for industrial environments. Mobile capabilities extend the functions of ICW Core, Industrial Standards, and Industrial Guided Tasks directly to operators’ handheld devices.