---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# AI Search release notes

# AI Search release notes {#ariaid-title1}

Release version: Australia  
Updated September 3, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read  
The ServiceNow®
AI Search application provides a consumer-grade search experience for ServiceNow AI Platform® users. See the following sections for release notes by version.

## About AI Search {#ai-search-rn__ai-search-release-notes-about}

* Index and search text and attachments from ServiceNow AI Platform tables and external document repositories.
* Machine learning relevancy intelligently tunes search result relevancy scores based on previous search users' selections.
* Semantic vector search and hybrid search modes find results that match the intent and context of your search.
* Genius Results highlight the best answers for a search query and provide immediate access to relevant actions.
* Content security preserves user access permissions for your searchable content.
{#ai-search-rn__ul_bnc_bbq_zjc}

See [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US) for more information.{#ai-search-rn__ai-search-release-notes-about-2}

## Activation and other requirements {#ai-search-rn__ai-search-release-notes-requirements-activation}

Activation information{#ai-search-rn__ai-search-release-notes-activation-info}
:   AI Search is a ServiceNow AI Platform feature that is active by default.{#ai-search-rn__ai-search-release-notes-requirements-info-1}
{#ai-search-rn__ai-search-release-notes-requirements-info-1}

Browser requirements{#ai-search-rn__ai-search-release-notes-browser-info}
:   For optimal performance, use AI Search in the latest release of Google Chrome or Mozilla Firefox. AI Search doesn't support Internet Explorer.{#ai-search-rn__ai-search-release-notes-requirements-browser-1}
{#ai-search-rn__ai-search-release-notes-requirements-browser-1}{#ai-search-rn__ai-search-release-notes-activation-details}

## Accessibility and localization {#ai-search-rn__ai-search-release-notes-accessibility-localization}

Localization information{#ai-search-rn__ai-search-release-notes-l10n-info}
:   AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search features, such as stop words and synonyms, are available in many supported languages. For details of language support by feature, see [Internationalization support for AI Search](https://www.servicenow.com/docs/access?context=international-language-support-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US).{#ai-search-rn__ai-search-release-notes-localization-1}
{#ai-search-rn__ai-search-release-notes-localization-1}{#ai-search-rn__ai-search-release-notes-a11y-l10n-details}

## September 2026 {#ariaid-title2}

The ServiceNow®
AI Search application provides a consumer-grade search experience for ServiceNow AI Platform® users. AI Search was enhanced and updated in the Australia release.

### What's new {#ai-search-rn-2026-09__ai-search-rn-new-features}

[ServiceNow Otto for AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:
    Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. Name changes include but aren't limited to:

    * Now Assist in AI Search is now ServiceNow Otto for AI Search.
    * Now Assist Action Genius Results are now Action Genius Results.
    * Now Assist Q\&A Genius Results are now Knowledge base article Genius Results.
    * Now Assist Multi-Content Response Genius Results are now Summary Genius Results.
    {#ai-search-rn-2026-09__ul_is1_clv_kkc}

[MCP Server Console](https://www.servicenow.com/docs/access?context=mcp-platform-manager-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)

:   AI Search capabilities are now available through the Model Context Protocol (MCP) Search tool category.

{#ai-search-rn-2026-09__ai-search-rn-new-features-1}

## August 2026 {#ariaid-title3}

The ServiceNow®
AI Search application provides a consumer-grade search experience for ServiceNow AI Platform® users. AI Search was enhanced and updated in the Australia release.

### What's new {#ai-search-rn-2026-08__ai-search-rn-new-features}

[Generate multi-content synthesized responses](https://www.servicenow.com/docs/access?context=generate-multi-content-synthesized-sources&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   AI Search can now use multi-source synthesis to gather and combine information from any indexed source in your system.
{#ai-search-rn-2026-08__ai-search-rn-new-features-1}

## June 2026 {#ariaid-title4}

The ServiceNow®
AI Search application provides a consumer-grade search experience for ServiceNow AI Platform® users. AI Search was enhanced and updated in the Australia release.

### What's new {#ai-search-rn-2026-06__ai-search-rn-new-features}

[Multimodal captioning for attachments](https://www.servicenow.com/docs/access?context=activate-multimodal-captioning&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Multimodal captioning automatically generates searchable descriptive captions for images, tables, charts, and other visual elements in indexed attachments. Find attachments by searching for keywords from generated
    captions.
{#ai-search-rn-2026-06__ai-search-rn-new-features-1}

### Plugin information

New plugins

:   The following plugins are new in Australia:

    Platform Multimodal Service (com.glide.platform_mm_service): Integrates with the multimodal service backend to provide automatic generation of searchable descriptive captions
    for images, tables, charts, and other visual elements in attachment files indexed for search. This plugin is available beginning with the [Australia Patch 3](https://servicenow-prod.fluidtopics.net/DV1TPpiWEUyO6zY~iwNq1A "The Australia Patch 3 release contains important problem fixes.") release.{#ai-search-rn-2026-06__ai-search-rn-new-plugin}

## April 2026 {#ariaid-title5}

The ServiceNow®
AI Search application provides a consumer-grade search experience for ServiceNow AI Platform® users. AI Search was enhanced and updated in the Australia release.

### What's new {#ai-search-rn-2026-04__ai-search-rn-new-features}

[Improve search precision and contextual relevance with hybrid search](https://www.servicenow.com/docs/access?context=hybrid-search-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Beginning with Now Assist in AI Search 15.0, administrators on instances with Now Assist in AI Search installed can enable the new hybrid search mode. Hybrid search combines keyword-based search with semantic understanding to deliver more accurate and relevant search results, with fewer zero-result searches.

[Configure AI Search as the source for Ask ServiceNow Otto suggestions](https://www.servicenow.com/docs/access?context=configure-ai-search-source-ask-now-assist-suggestions&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

:   Admins can configure the system to use AI Search as the source for Ask Now Assist suggestions in enhanced chat. Making this change activates suggestion term highlighting in Ask Now Assist and provides improvements such as wildcard searching and lemmatization for suggestions.

{#ai-search-rn-2026-04__ai-search-rn-new-features-1}

### What's changed {#ai-search-rn-2026-04__ai-search-rn-changed-features}

[Summary Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   If you have Now Assist in AI Search installed, Now Assist Multi-Content Response Genius Results are supported in global and workspace search. Activating Now Assist Multi-Content Response Genius Results in global or workspace search profiles overrides all other Genius Result configurations, so that global and workspace searches only display Genius Result
    answers from Now Assist Multi-Content Response Genius Results. Virtual Agent topic citations from Now Assist Multi-Content Response Genius Result answers in global or workspace search open the selected topic in the Now Assist panel so the user can continue their conversation on that topic.

[Search Suggestions](https://www.servicenow.com/docs/access?context=search-suggestions-overview&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Search administrators with the ais_admin granular admin role can access all Search Suggestions tables. Assign search administrators this role to eliminate needless propagation of full admin access.

[Gain insights into search behavior with a refreshed and updated Search Preview UI.](https://www.servicenow.com/docs/access?context=search-preview-ui-new&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Preview search query results using settings from a search application configuration or a search profile. Choose between keyword and hybrid search modes. Display search results as individual EVAM cards or as a JSON-format search query response object, with search and syntax highlighting. Review search query behavior and results and specify search query settings with the
    new Summary, Genius Results, Details, and Profile admin tools.
{#ai-search-rn-2026-04__ai-search-rn-changed-features-1}