---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Notifications release notes

# Notifications release notes {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
The ServiceNow®
Notifications application enables you to create, manage, and send custom notifications in workflows for important events, actions, and alerts. Notifications was enhanced and updated in the Australia release.

## About Notifications {#notifications-rn__notifications-rn-highlights}

* Integrate personal corporate mailboxes with in ServiceNow to send and receive emails.
* Send outbound emails from the ServiceNow instance using Microsoft Graph.
* Encrypt inbound email attachments in CLE-enabled tables and decrypt them for outbound emails.
* Enhanced inbound email classification to support thread-index header for emails generated via Microsoft or Microsoft Outlook ecosystem.
* Deliver critical push notifications even when users are logged out.
* Create and modify email notifications and email templates using natural language prompts through the Notification Agent.
* Enhance customer communications with branded email template support in the Email Generator Agent.
* Identify and process multiple intents in inbound emails, enabling multiple reply email actions.
* Handle missing inputs in inbound emails using configurable execution modes.
{#notifications-rn__ul_acc_5cp_jhc}

See [Notifications](https://www.servicenow.com/docs/access?context=notifications&version=australia&pubname=australia-platform-administration&ft:locale=en-US) for more information.{#notifications-rn__notifications-rn-highlights-2}

## Activation and other requirements

Activation information

:   Notifications is a ServiceNow AI Platform feature that is active by default.{#notifications-rn__notifications-rn-activation-1}

    Install Notifications Email Agents by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).
    {#notifications-rn__notifications-rn-activation-2}

    The Notification Agent requires the Implementation Agent (IA) Orchestration framework and is not supported as a standalone feature.{#notifications-rn__notifications-rn-activation-3}

## June 2026 {#ariaid-title2}

The ServiceNow®
Notifications application enables you to create, manage, and send custom notifications in workflows for important events, actions, and alerts. Notifications was enhanced and updated in the Australia release.

### What's changed {#notifications-rn-2026-06__notifications-rn-ui-changes}

[Create and associate actions for intent](https://www.servicenow.com/docs/access?context=create-actions-for-intent&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Added the Email Template field to the Reply Email Notification Intent Action type.
{#notifications-rn-2026-06__notifications-rn-ui-changes-1}

[Now LLM support and email template configuration in Notification Agent](https://www.servicenow.com/docs/access?context=notification-creation-agent&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Now LLM and third-party LLM models are now supported, and email templates can be configured for notifications created using the Notification Agent.

[Email templates for the Email Generator Agent](https://www.servicenow.com/docs/access?context=create-actions-for-intent&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Use branded email templates in the Email Generator Agent, allowing AI-generated responses with customer-specific layouts, logos, and styling.

[Multiple intent identification in inbound emails](https://www.servicenow.com/docs/access?context=email-agentic-workflow&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Multiple intents can now be identified in inbound emails, allowing multiple reply email actions for a single email.

[Handle missing inputs for inbound email actions](https://www.servicenow.com/docs/access?context=email-agentic-workflow&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Missing inputs for inbound email actions are now handled through configurable execution modes, allowing missing inputs to be requested, intents to be skipped, or processing to continue.
{#notifications-rn-2026-06__notifications-rn-changed-features-1}

## April 2026 {#ariaid-title3}

The ServiceNow®
Notifications application enables you to create, manage, and send custom notifications in workflows for important events, actions, and alerts. Notifications was enhanced and updated in the Australia release.

### What's new {#notifications-rn-2026-04__notifications-rn-new-features}

[Notification agent](https://www.servicenow.com/docs/access?context=notification-creation-agent&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   The Notification agent enables platform administrators to create and modify email notifications and templates using natural language prompts, reducing the need of navigating complex forms \& scripts.
{#notifications-rn-2026-04__notifications-rn-new-features-1}

## Australia {#ariaid-title4}

The ServiceNow®
Notifications application enables you to create, manage, and send custom notifications in workflows for important events, actions, and alerts. Notifications was enhanced and updated in the Australia release.

### What's new {#notifications-rn-release__notifications-rn-new-features}

[User mailbox integration](https://www.servicenow.com/docs/access?context=personal-corporate-mailbox&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Enable agents to integrate their personal corporate mail boxes to send and receive emails.

[Granular admin roles required to secure the instance](https://www.servicenow.com/docs/access?context=granular-admin-roles-notifications&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   The granular admin role enables developers and administrators to complete administrative configuration tasks for Notifications without requiring the full admin role.
{#notifications-rn-release__notifications-rn-new-features-1}

### What's changed {#notifications-rn-release__notifications-rn-ui-changes}

[Create an email client template](https://www.servicenow.com/docs/access?context=t_CreateAnEmailClientTemplate&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Added a check box for the email client template.

[Configure templates for personal corporate mailboxes](https://www.servicenow.com/docs/access?context=configure-personal-corporate-mailbox&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Added a new From Generation Type for the User Email Addresses for email client templates.

[Integrate personal corporate mailbox for receiving emails](https://www.servicenow.com/docs/access?context=integrate-corporate-email-receiving&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Added the Forwarding Address option for the email account type.
{#notifications-rn-release__notifications-rn-ui-changes-1}

[Sending email using Microsoft Graph](https://www.servicenow.com/docs/access?context=send-email-using-ms-graph&version=australia&pubname=australia-platform-administration&ft:locale=en-US){#notifications-rn-release__notifications-rn-workspace}
:   Connect Microsoft email accounts using Microsoft Graph within the ServiceNow instance for sending outbound emails.

[Email threading for inbound reply email](https://www.servicenow.com/docs/access?context=c_InboundEmailActions&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Enable classification of inbound emails by using the thread-index header for emails originating from Microsoft or Microsoft Outlook ecosystem.

[Column Level Encryption for email attachments](https://www.servicenow.com/docs/access?context=cle-for-email-attachments&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Attachments from inbound emails are now encrypted when stored in CLE-enabled tables and decrypted when sent in outbound emails, ensuring secure access without requiring scripting.

[Enable push notifications for logged-out users](https://www.servicenow.com/docs/access?context=enable-notifications-logged-out-users&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
:   Push notifications can now be configured to be sent to users even when they are logged out, ensuring critical updates are not missed.
{#notifications-rn-release__notifications-rn-changed-features-1}