---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# On-Call Scheduling release notes

# On-Call Scheduling release notes {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
On-Call Scheduling application enables you to verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Australia release.

## About On-Call Scheduling {#on-call-scheduling-rn__on-call-scheduling-rn-highlights}

* Configure on-call schedule features using granular roles.
* Configure a monthly roster rotation for an on-call schedule to simplify shift management.
{#on-call-scheduling-rn__ul_ecz_ff1_13c}

See [On-Call Scheduling](https://www.servicenow.com/docs/access?context=c_OnCallScheduling&version=australia&pubname=australia-it-service-management&ft:locale=en-US) for more information.{#on-call-scheduling-rn__on-call-scheduling-rn-highlights-2}

## Activation and other requirements

Activation information
:   On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see [Activate On-Call Scheduling](https://www.servicenow.com/docs/access?context=t_ActivateOnCallScheduling&version=australia&pubname=australia-it-service-management&ft:locale=en-US). Activating this plugin activates the following third-party libraries:

    * FullCalendar library
    * DHTMLX scheduler

    {#on-call-scheduling-rn__ul_ldh_ny3_nxb}  
    Note:  
    The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers.

## Australia {#ariaid-title2}

The ServiceNow®
On-Call Scheduling application enables you to verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Australia release.

### What's new {#on-call-scheduling-rn-release__on-call-scheduling-rn-new-features}

[Monthly roster rotation for an on-call schedule](https://www.servicenow.com/docs/access?context=create-update-schedule-oncall&version=australia&pubname=australia-it-service-management&ft:locale=en-US)
:   Simplify shift management by configuring a monthly roster rotation for an on-call schedule. This option is available only for the 2024 schedule engine.

[Granular role for on-call schedule configurations](https://www.servicenow.com/docs/access?context=roles-assigning-oncall&version=australia&pubname=australia-it-service-management&ft:locale=en-US)
:   Configure on-call schedule features using the granular and specific role, sn_on_call_admin. It contains sn_trigger_table_cfg_read and sn_trigger_table_cfg_write roles.
{#on-call-scheduling-rn-release__on-call-scheduling-rn-new-features-1}