---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# ServiceNow Otto for Collaborative Work Management (CWM) (CWM) release notes

# ServiceNow Otto for Collaborative Work Management (CWM) (CWM) release notes {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
ServiceNow Otto for Collaborative Work Management (CWM) (CWM) application uses generative AI skills to improve the time to value for tasks you perform in CWM. ServiceNow Otto for CWM is a new application in the Australia release.

## About ServiceNow Otto for Collaborative Work Management (CWM) (CWM) {#now-assist-for-collaborative-work-management-rn__now-assist-for-collaborative-work-management-rn-highlights}

* Generate formulas for your CWM tasks using a natural language description of a calculation.
* Generate scrum tasks for stories based on their context.
{#now-assist-for-collaborative-work-management-rn__ul_nt2_m14_23c}

See [ServiceNow Otto for Collaborative Work Management (CWM) (CWM)](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&version=australia&pubname=australia-it-business-management&ft:locale=en-US) for more information.{#now-assist-for-collaborative-work-management-rn__now-assist-for-collaborative-work-management-rn-highlights-2}

## Activation and other requirements

Important:  
ServiceNow Otto for Collaborative Work Management (CWM) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install ServiceNow Otto for CWM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#now-assist-for-collaborative-work-management-rn__now-assist-for-collaborative-work-management-rn-activation-1}

## Australia {#ariaid-title2}

The ServiceNow®
ServiceNow Otto for Collaborative Work Management (CWM) (CWM) application uses generative AI skills to improve the time to value for tasks you perform in CWM. ServiceNow Otto for CWM is a new application in the Australia release.

### What's new {#now-assist-for-collaborative-work-management-rn-release__now-assist-for-collaborative-work-management-rn-new-features}

[Now Assist formula generation for CWM tasks](https://www.servicenow.com/docs/access?context=generate-formula-cwm-board-now-assist&version=australia&pubname=australia-it-business-management&ft:locale=en-US)

:   Generate formula columns by describing a calculation in plain language. When adding a formula column to the List view, prompt Now Assist to generate a formula by entering what you want to calculate. For example, <kbd class="ph userinput">days between start date and end date</kbd> or <kbd class="ph userinput">sum of estimated hours for subtasks</kbd>.

[Now Assist scrum task generation for stories](https://www.servicenow.com/docs/access?context=generate-scrum-tasks-for-stories-cwm&version=australia&pubname=australia-it-business-management&ft:locale=en-US)

:   Generate scrum tasks from user story descriptions and acceptance criteria using Now Assist. Trigger the scrum task generation from the story form or inline from the Sprint planning view. You then receive a relevant set of tasks as a starting point for your sprint planning. You can then
    review, edit, and add the generated tasks to fit your team's workflow.

{#now-assist-for-collaborative-work-management-rn-release__now-assist-for-collaborative-work-management-rn-new-features-1}