---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Financial Services Operations Core release notes

# Financial Services Operations Core release notes {#ariaid-title1}

Release version: Australia  
Updated April 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Financial Services Operations Core application provides a data model that enables financial institutions to create flexible data structures that meet their business needs. Financial Services Operations Core was enhanced and updated in the Australia release.

## About Financial Services Operations Core {#financial-services-operations-core-rn__financial-services-operations-core-rn-highlights}

The case type selector in Financial Services Operations now uses the predefined Customer Service Management (CSM) implementation, replacing the previous FSO-specific override.{#financial-services-operations-core-rn__financial-services-operations-core-rn-highlights-1}

See [Case type selector](https://www.servicenow.com/docs/access?context=csm-case-type-select-modals&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) for more information.{#financial-services-operations-core-rn__financial-services-operations-core-rn-highlights-2}

## Activation and other requirements

Important:  
Financial Services Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#financial-services-operations-core-rn__financial-services-operations-core-rn-activation-1}

## Australia {#ariaid-title2}

The ServiceNow®
Financial Services Operations Core application provides a data model that enables financial institutions to create flexible data structures that meet their business needs. Financial Services Operations Core was enhanced and updated in the Australia release.

### What's changed {#financial-services-operations-core-rn-release__financial-services-operations-core-rn-changed-features}

[Case type selector](https://www.servicenow.com/docs/access?context=csm-case-type-select-modals&version=australia&pubname=australia-customer-service-management&ft:locale=en-US){#financial-services-operations-core-rn-release__financial-services-operations-core-rn-rn-workspace}
:   Filter
    service definitions using the case type selector in
    FSO
    with
    the predefined
    CSM implementation. For upgraded instances, existing agent criteria and customer condition data is automatically migrated from the deprecated FSO tables to the CSM tables during upgrade. No manual migration is required.  
    To configure agent criteria or customer conditions for the case type selector, use the following CSM tables:

    * `sn_csm_case_types_service_user_criteria`: for agent criteria
    * `sn_csm_case_types_service_customer_criteria`: for customer conditions
    {#financial-services-operations-core-rn-release__ul_tqy_jtq_v3c}
{#financial-services-operations-core-rn-release__financial-services-operations-core-rn-changed-features-1}

### What's deprecated or removed {#financial-services-operations-core-rn-release__financial-services-operations-core-rn-deprecations}

* The FSO tables `sn_bom_m2m_service_definition_user_criteria` and `sn_bom_m2m_service_definition_customer_condition` are deprecated. If you're on an upgraded instance, you can continue to reference these tables, but they're no longer maintained. Use `sn_csm_case_types_service_user_criteria` and `sn_csm_case_types_service_customer_criteria` instead. For more information, see [FSO Core Banking tables](https://www.servicenow.com/docs/access?context=fso-core-banking-tables&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US).
* The Show in Interceptor field (`show_in_interceptor`) on the `sn_bom_service_definition` table is deprecated. Use agent criteria in the `sn_csm_case_types_service_user_criteria` table to control which service definitions appear in the case type selector.

  User
  criteria mappings control the visibility of new service definitions. To hide a service definition, map it to the No User user criteria. To make it visible, map it to the
  Users with sn_bom.service_definition_read user criteria. Both user criteria records are predefined in Financial Services Operations Core.

  For more information, see [Components installed with case types](https://www.servicenow.com/docs/access?context=service-definitions-components&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).
{#financial-services-operations-core-rn-release__financial-services-operations-core-rn-deprecations-1}