--- sourceDocument: Australia Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # Knowledge Graph release notes # Knowledge Graph release notes {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read The ServiceNow® Knowledge Graph application enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Australia release. ## About Knowledge Graph {#knowledge-graph-rn__knowledge-graph-rn-highlights} [Australia Patch 6](https://servicenow-prod.fluidtopics.net/ssn~Ws08eYgep7PjJY7rPA "The Australia Patch 6 release contains important problem fixes.") * Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow Otto® panel, ServiceNow® Otto for Virtual Agent, and AI Agents. {#knowledge-graph-rn__ul_egn_pkm_lkc} [Australia Patch 5](https://servicenow-prod.fluidtopics.net/86~p_JZvUlBB3FD_j8roSw "The Australia Patch 5 release contains important problem fixes.") * ServiceNow Otto is the new AI experience brand. ServiceNow Now Assist is now ServiceNow Otto. * Run queries visually using the Graph Query Builder to select entities, add relationships and filters without writing query syntax. {#knowledge-graph-rn__ul_hzd_xdv_ckc} [Australia Patch 4](https://servicenow-prod.fluidtopics.net/hpSe6FW9rwONQbG06dlmzQ "The Australia Patch 4 release contains important problem fixes.") * Knowledge Graph now supports queries with Glidelist references. {#knowledge-graph-rn__ul_m2y_1yg_vjc} [Australia Patch 1](https://servicenow-prod.fluidtopics.net/YA7hULsClAMRpa0n7ju_1A "The Australia Patch 1 release contains important problem fixes.") * Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. * Tagging configuration has been enhanced to support table synonyms, column synonyms, data filters and column filters to improve the accuracy of natural language queries. * Added an interactive guided tour for admins, providing step-by-step walk through of key features and configurations to simplify setup. * Supports Configuration item (CI) Relationship queries, enabling natural language questions about CMDB configuration item dependencies and infrastructure topology. {#knowledge-graph-rn__ul_hxj_cdl_33c} See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for more information.{#knowledge-graph-rn__knowledge-graph-rn-highlights-2} ## Activation and other requirements Important: Knowledge Graph is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. Activation information : Knowledge Graph is a ServiceNow AI Platform feature that is active on installation, by default.{#knowledge-graph-rn__knowledge-graph-rn-activation-1} ## August 2026 {#ariaid-title2} The ServiceNow® Knowledge Graph application enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Australia release. ### What's new {#knowledge-graph-rn-2026-08__knowledge-graph-rn-new-features} : A visual interface to build and run Knowledge Graph queries without coding, enabling users to explore entities, relationships, and apply filters easily. It also supports natural language queries converted by LLMs for intuitive querying and offers options to save and reuse the queries later. {#knowledge-graph-rn-2026-08__knowledge-graph-rn-new-features-1} ### What's changed {#knowledge-graph-rn-2026-08__knowledge-graph-rn-ui-changes} : New Query Builder section on Knowledge Graph Designer landing page. You can also directly access it from the main menu. {#knowledge-graph-rn-2026-08__knowledge-graph-rn-ui-changes-2} ## April 2026 {#ariaid-title3} The ServiceNow® Knowledge Graph application enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Australia release. ### What's new {#knowledge-graph-rn-2026-04__knowledge-graph-rn-new-features} [Configuration item relationships and Knowledge Graph](https://www.servicenow.com/docs/access?context=ci-relationships-knowledge-graph&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : Enables users to ask natural language questions about how services, servers, databases, and other CIs relate to one another without writing queries or navigating CMDB tables directly. {#knowledge-graph-rn-2026-04__knowledge-graph-rn-new-features-1} ## Australia Early Availability {#ariaid-title4} The ServiceNow® Knowledge Graph application enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Australia release. ### What's new {#knowledge-graph-rn-2026-03__knowledge-graph-rn-new-features} [Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=tagging-in-knowledge-graph&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. {#knowledge-graph-rn-2026-03__knowledge-graph-rn-new-features-1} ## Australia {#ariaid-title5} The ServiceNow® Knowledge Graph application enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Australia release. ### What's changed {#knowledge-graph-rn-release__knowledge-graph-rn-ui-changes} [Create Knowledge Graph tag](https://www.servicenow.com/docs/access?context=create-knowledge-graph-tags&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The new option to add AI instructions at node, property, and edge level when creating a tag, gives more business context to natural language queries. {#knowledge-graph-rn-release__knowledge-graph-rn-ui-changes-2}