• Align and distribute shapes in a modeling diagram:
  • Align two or more selected shapes using the alignment options on the diagram toolbar (Align left, Align center horizontally, Align right) or the More alignment options menu (Align top, Align center vertically, Align bottom).
  • Distribute three or more selected shapes at equal horizontal or vertical spacing using the Distribute horizontally and Distribute vertically options.

    For information, see Align and distribute shapes in a modeling diagram.

• Shape preview popover in the Shapes panel: When you hover over a shape icon in the Shapes panel, a preview popover appears to the right of the panel showing a larger view of the shape and its label.
• Bi-directional connector ports across shape libraries: Connector ports on the following shape libraries are bi-directional. You can use any connector port—top, bottom, left, or right—as either an input or an output when connecting shapes in a diagram:
  • ArchiMate shapes
  • AWS shapes, including AWS Group shapes
  • CSDM shapes
  • EA Extended shapes
• Add specific related records to a shape: When adding related records to a shape in a modeling diagram, expand the upstream or downstream entity types to view their individual records, and select only the specific records you want to add to the diagram. For information, see Add related records in the modeling diagram.
• Shape connector properties: Configure the connector between two shapes in a modeling diagram by using the connector toolbar. The toolbar shows different controls depending on the notation of the connected shapes:
  • For ArchiMate connectors (both shapes are ArchiMate), use the Relationship type drop-down to select an ArchiMate 3.2 relationship. The drop-down now includes Access (with single-direction, bidirectional, and unspecified variants), Serving, Association, and Triggering. Influence is now available in the drop-down (previously a shape in the ArchiMate shape library) and displays a +/- adornment on the connector to indicate the direction of influence. The Assignment arrow icon is corrected to match the ArchiMate 3.2 specification.
  • For non-ArchiMate and mixed connectors (at least one shape is non-ArchiMate), set the Line style (solid, dashed, or dotted), Start arrow and End arrow styles, and Icon (BPMN message flow decorator).
  • For any connector, add a text label by using the T+ control.
  For information, see Shape connector properties in Enterprise Modeling and Visualization and Set shape connector properties in Enterprise Modeling and Visualization.
• The width of the right side panel on the modeling diagram canvas is saved as a user preference and persists across sessions.
• Group shapes stay anchored when child shapes are added: Dropping a child shape into an EA group shape no longer shifts the group's position on the canvas. The group stays at its current position and resizes its bounds to accommodate the new child shape.
• Replace an existing shape or entity in a modeling diagram with a different shape type. Existing connections and relationship lines associated with the shape are preserved after the replacement. For information, see Replace a shape in a diagram.

• Upload an image of an existing process diagram to generate a new, editable business process map (BPM) diagram in Enterprise Modeling and Visualization, using the ServiceNow AI Lens Now Assist skill. AI Lens identifies shapes, pools, lanes, gateways, and connections from the image, maps recognized shapes to existing records where matching records exist, and stages new records for shapes with no match.

  The generated diagram opens in review state on a split canvas: the upper pane displays the generated diagram and the lower pane displays the source image for reference. Shapes identified with a confidence score below 50% are marked with an orange border on the canvas and listed in the Shapes with low confidence scores drop-down in the canvas banner. For information, see Create a business process map diagram from an image and Review and accept a Now Assist-generated business process map diagram

• Event shapes: The library now includes all standard BPMN 2.0 event types organized into start, non-interrupting start, intermediate catching, intermediate throwing, end, and boundary events, with trigger configurations for message, timer, conditional, signal, escalation, compensation, error, cancel, link, and terminate.
• Gateway shapes: Expanded to include event-based, instantiating, and complex gateway types. Gateway shapes can be resized on the canvas.
• Activity shapes: Expanded to include eight task types (task, user task, service task, manual task, script task, business rule task, send task, and receive task) and call activity shapes. Four existing shape names are updated to align with the BPMN 2.0 standard: Default → Task, System → Service task, User → User task, Manual → Manual task.

• Business Applications by AI System Association: Shows the total number of business applications, segmented by whether they are linked to an AI system.
• AI Systems by Business Application Association: Shows the total number of AI systems, segmented by whether they are linked to a business application.

The Enterprise Architecture query agent is a new Now Assist agentic AI skill that lets you ask natural language questions about your enterprise architecture portfolio directly from EA Workspace.

Use the agent to retrieve and analyze information across business applications, business capabilities, value streams, TRM standards, and information objects. It supports multi-condition queries, trend comparisons, and impact analysis. After answering, the agent suggests related questions to help you explore further.

• Foundation: AI basics to deliver insights
• Advanced: AI to boost productivity across relevant use cases
• Prime: Act autonomously with all AI assets and create your own

Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

• Added support for analyzing all EA extended entities that are part of Enterprise Modeling and Visualization, such as
  • Control
  • Digital integration
  • Digital interface
  • GRC risk
  • Product capability
  • TRM product
• The Clear button clears all the selections made in the Add to canvas boxes.

• Add labels: Double-click empty areas or use the adornment tool to automatically place labels in optimal positions. You can add multiple labels to relationship lines.
• Edit and delete labels: Change existing labels or remove them as needed.
• Move with shapes: Labels maintain their relative position when you move associated shapes.
  Note:

  After submitting the diagram for approval, the labels can’t be edited.

• Configure TRM catalogs and apply filters for products and lifecycle phases.
• Manage publishing workflows with status updates from Draft to Published.
• View publishing job history in the Run logs tab.
• Access the published TRM catalog using the generated knowledge base URL.

• Value stream: View associated value stream stages and application models as related lists. You can add, edit, or remove the associated value stream stages and application models.
• Value stream stage: View associated business processes and business capabilities. Add or remove business processes and business capabilities. You can also view the value stream stage as a related list in the business process and business capability records.

• Save diagram as a document using the Generate document option from the Enterprise Modeling and Visualization diagrams page.
• Define templates for the documents that can be created and used from the Diagrams page.
• Tag components that can be included in the templates to generate documents.
• View associated documents from the Diagrams page.

• The Architectural Analyzer helps you to analyze architecture data without creating or maintaining custom diagrams. You can visually explore relationships across applications, services, and infrastructure to quickly understand dependencies and collaborate on architecture decisions. You can also understand the potential impact of architectural changes across applications and services.

• Business capability hierarchy page: On generating a business application summary from this page, information such as the associated primary and secondary capabilities and the position in the capability hierarchy are displayed along with the general information about the business application.
• Application rationalization list view page: On generating a business application summary from this page, information such as the indicator scores (actual and normalized scores), and associated demand details are displayed along with the general information about the business application.
• Application rationalization bubble chart page: On generating a business application summary from this page, information such as x and y-axis details, and planned disposition details are displayed along with the general information about the business application.

• Compare any two versions of a diagram and generate a summary of the changes.
• Select any version as a primary or secondary version to compare.
• Generate a summary for real-time changes made to the primary version while already comparing it to another diagram version.
• Modify diagram versions to compare using the Diagram comparison icon on the diagram comparison page.
• Identify differences faster when comparing two versions of a diagram, by using the color-coded highlights on the canvas. Newly added shapes and relationship lines appear in green and modified ones appear in yellow.

• sn_apm_trm.is_product_life_cycle_tech_debt_enabled: Make this property false to disable calculating level 2 technical debt.
• glide.ui.sn_apm_trm_product_request_activity.fields: TRM Product Request activity formatter fields.
• sn_apm_trm.noOfPublishersPerTRMPage: The number of publishers to show per page.
• glide.ui.sn_apm_trm_product_lifecycle_request_activity.fields: TRM Product Lifecycle Request activity formatter fields.
• sn_apm.noOfSoftwareModelsPerTPMPage: The number of software models to show per page. This property is used for client-side pagination.
• sn_apm.discoveryModelProductTypesForTPMSuggestions: Product types of discovery models to consider for TPM software suggestions.
• sn_apm.noOfSDLCComponentPerTPMPage: The number of Agile Development components to show per page.
• glide.ui.cmdb_ci_business_app_activity.fields: Business application activity formatter fields.
• sn_apm.startRangeOfTPMLifecycle: The number of years before the current date is included when displaying software model lifecycle phases in the TPM timeline.
• sn_apm.endRangeOfTPMLifecycle: The number of years beyond the current date is included when displaying software model lifecycle phases in the TPM timeline.
• noOfBusinessAppsPerTPMPage: The number of business applications to show per page.