External Content Connectors release notes
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Summary of External Content Connectors release notes
The ServiceNow® External Content Connectors application enhances AI Search capabilities by enabling searches of content and metadata from various supported external source systems. In the Australia release updates, the application expanded support for additional source systems, improved search relevance through multimodal caption generation, and increased operational flexibility for content crawling.
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Key Features
- Expanded Source System Support: Australia Patch 3 introduced integration with SAP SuccessFactors Learning, while Patch 1 added connectors for Adobe Acrobat Sign, Aha! Roadmaps, Cornerstone, Fluid Topics, ManageEngine, and Workvivo.
- Multimodal Caption Generation: Automatically generate captions for images, tables, charts, and complex layouts in attachments and files retrieved during content crawls, enhancing search accuracy by including keywords from these captions.
- Multiple Connectors on Single Instance: Ability to create and run multiple ServiceNow instance connectors within a single ServiceNow AI Platform instance, facilitating broader and more granular content indexing.
- Flexible Crawl Scheduling: Webcrawler external content connectors now support scheduling content crawls on daily, weekly, or monthly intervals to better match organizational needs.
- Sitemap URL Retrieval: Webcrawler connectors can retrieve content and links from URLs listed in sitemaps starting from defined crawl start points, improving crawl precision and coverage.
- Role-Based Access Control (RBAC) Mapping: For Atlassian Confluence Cloud connectors, RBAC roles from the source system can be mapped to ServiceNow AI Platform users to control content access effectively.
- Content Crawl Visibility: Start points for scheduled partial content crawls are accessible via direct links in both crawl lists and history entries, aiding administrators in monitoring crawl operations.
Practical Considerations for ServiceNow Customers
- Activation: External Content Connectors must be installed by requesting the External Content Connectors Application Suite from the ServiceNow Store.
- Use with AI Search: Configure AI Search applications to surface results indexed by these connectors, enabling users to find relevant external content seamlessly within ServiceNow.
- Configuration: Customers can tailor crawl settings including scheduling frequency and enable multimodal captioning to maximize search recall.
Benefits
- Expand search scope beyond ServiceNow by including rich content and metadata from multiple external systems.
- Improve search relevance and recall with AI-generated captions that enhance keyword matching in non-textual content.
- Gain operational flexibility with multiple connectors and customizable crawl schedules to align with business requirements.
- Enhance security and compliance by respecting source system access controls via RBAC mapping.
The ServiceNow® External Content Connectors application enables AI Search applications to search content and metadata from supported external source systems, such as Atlassian Confluence Cloud and Microsoft SharePoint Online. External Content Connectors was enhanced and updated in the Australia release.
External Content Connectors highlights for the Australia release
Australia Patch 3
- Expand your search experience to include content and metadata from your SAP SuccessFactors Learning source system.
- Improve search recall with automatic multimodal caption generation for images, tables, charts, and complex layouts in attachments and files retrieved by your external content connector's content crawls.
- Make more content searchable by creating and running multiple ServiceNow instance connectors on a single ServiceNow AI Platform instance.
- Increase flexibility by scheduling crawls on a daily, weekly, or monthly basis for your Webcrawler external content connectors.
Australia Patch 1
- Expand your search experience with external content connectors for Adobe Acrobat Sign, Aha! Roadmaps, Cornerstone, Fluid Topics, ManageEngine, and Workvivo source systems.
- Retrieve content and links from URLs found in sitemaps defined for your web source system when running content crawls for the Webcrawler external content connector.
- View a content crawl's start point via links in the content crawl list and in content crawl history entries.
See External Content Connectors for more information.
Important:
External Content Connectors is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Australia release
- Australia Patch 3
- SAP SuccessFactors external content connector
- Retrieve searchable content and metadata exported from your SAP SuccessFactors Learning source system.
- Configuring crawl settings for external content connectors
- Activate multimodal captioning for attachments and files retrieved by your external content connector's content crawls. The multimodal service automatically generates captions for images, tables, charts, and complex layouts in the retrieved attachments and files. Searches can match attachment and file results using keywords from the generated captions.
- Australia Patch 1
- Adobe Acrobat Sign external content connector
- Retrieve searchable content and metadata from your Adobe Acrobat Sign source system.
- Aha! Roadmaps external content connector
- Retrieve searchable content and metadata from your Aha! Roadmaps source system.
- Cornerstone external content connector
- Retrieve searchable content and metadata from your Cornerstone source system.
- Fluid Topics external content connector
- Retrieve searchable content and metadata from your Fluid Topics source system.
- ManageEngine external content connector
- Retrieve searchable content and metadata from your ManageEngine source system.
- Workvivo external content connector
- Retrieve searchable content and metadata from your Workvivo source system.
Changed in this release
- Australia Patch 3
- ServiceNow® instance external content connector
- You can now create and run multiple ServiceNow instance connectors on a single ServiceNow AI Platform instance.
- Webcrawler external content connector
- Connector admins can now schedule crawls on a daily, weekly, or monthly basis for all Webcrawler external content connectors.
- Australia Patch 1
- Sitemap support in the Webcrawler external content connector
- Retrieve content and links from URLs found in sitemaps defined for your web source system when running content crawls for the Webcrawler external content connector. A content crawl only retrieves sitemap URLs that include the crawl's starting point URL.
- Start point links for scheduled partial content crawls
- View the start point for a scheduled partial content crawl via a link in its entry in the the external content connector's list of crawls.
- Start point links in partial content crawl history entries
- View the start point for a scheduled partial content crawl via a link in its crawl history entries.
- Limited Role-Based Access Control (RBAC) support in the Atlassian Confluence Cloud external content connector
- Map source system user and group permissions assigned via RBAC roles to users in your ServiceNow AI Platform instance.
Activation information
Install External Content Connectors by requesting the External Content Connectors Application Suite from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.