Key Features

• Personal Authentication for Policy Authoring: Enables policy document registration in Microsoft SharePoint and Google Drive under the logged-in user's identity instead of a shared service account. This hybrid model supports audit traceability at the user level while maintaining consistent access and sync operations.
• Dashboard Access from Compliance Workspace: Users can now access Policy and Compliance Management dashboards directly within the Compliance Workspace, streamlining visibility into Compliance Overview, Policy Acknowledgment, Policy Exception Overview, and Policy Overview without installing the Platform Analytics application.
• Assessment Template Versioning: CRI tiering questionnaires, profile assessments, and control assessment templates support versioning, allowing template managers to create and publish new versions. Assessments always use the latest published template version.
• Role-Based Workspace Redirection for Email Links: Email notifications direct users to the appropriate workspace based on their assigned roles for various record types (e.g., Controls, Evidence, Policy acknowledgments), improving navigation and user experience.
• Control Objective Workflow: Introduces a structured lifecycle for control objectives with states such as Draft, Review, Approved, Current version, and Retired. Editing published controls creates a working draft, supporting major and minor revisions with controlled editing permissions.
• Rationalization of Control Objectives: Supports rationalizing both Unified Compliance Framework (UCF) and non-UCF control objectives together. The process ensures only one UCF control objective is retained per rationalization, with clear guidance and automatic dismissal of duplicates.
• UI Enhancements: The Control Attestations list view now includes Control and Entity columns, providing clearer context for each assessment instance across multiple interfaces like the Compliance Workspace and Risk Portal.

Activation and Requirements

• The application is available via the ServiceNow Store and requires installation through that channel.
• Supports the latest public and two previous versions of major browsers: Google Chrome, Firefox (including ESR), Microsoft Edge Chromium, and Safari (version 12.0+).

Practical Benefits for ServiceNow Customers

With these updates, customers can expect improved control over policy document management through personal authentication, enhanced workflows for control objectives, and streamlined access to compliance dashboards. The rationalization enhancements help consolidate control objectives efficiently, maintaining compliance alignment while simplifying maintenance. Role-based email redirections and UI improvements increase productivity by providing relevant navigation paths and clearer data views. Overall, these enhancements facilitate stronger governance, better audit readiness, and a more user-friendly compliance management experience.