---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Manufacturing Commercial Operations release notes

# Manufacturing Commercial Operations release notes {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
The ServiceNow®
Manufacturing Commercial Operations enables manufacturers, agents, and dealers (internal and channel partners) to connect and track services and manage repair, recall, sales promotion campaigns, and quality
management. Manufacturing Commercial Operations is a new application in the Australia release.

## About Manufacturing Commercial Operations {#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-highlights}

[Australia Patch 5](https://servicenow-prod.fluidtopics.net/86~p_JZvUlBB3FD_j8roSw "The Australia Patch 5 release contains important problem fixes.")

* Starting with Zurich Patch 12, ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Now Assist for Manufacturing Commercial Operations. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
{#manufacturing-commercial-operations-rn__ul_ugc_tk2_dkc}  
* The CSM/FSM workspace landing page surfaces assigned claims, pre-authorization requests, and dashboard widgets with claims volume and value insights.
* Anomaly-detection rules enable auto-approval or flagging of repair claim case lines for human review based on eligibility thresholds and historical claim averages.
* Repair claim case lines display a suggested action and reason on the panel, giving claim reviewers job-level and claim-level analysis in a single view.
* QIM playbook enables creation of remediation action plans and use of system-recommended containment actions.
* QIM auto-triages non-conformance records, assigns owners, and generates tasks based on historical patterns.
* QIM integrates with FSM, enabling work order creation directly from NC and QI records for on-site verification, containment, or remediation action.
{#manufacturing-commercial-operations-rn__ul_pf1_5k2_dkc}

See [Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=manufacturing-overview&version=australia&pubname=australia-manufacturing&ft:locale=en-US) for more information.{#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-highlights-3}

## Activation and other requirements

Important:  
Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-activation-1}

Browser requirements

:   ServiceNow workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).{#manufacturing-commercial-operations-rn__manufacturing-commercial-operations-rn-browser-1}

## July 2026 {#ariaid-title2}

The ServiceNow®
Manufacturing Commercial Operations enables manufacturers, agents, and dealers (internal and channel partners) to connect and track services and manage repair, recall, sales promotion campaigns, and quality
management. Manufacturing Commercial Operations is a new application in the Australia release.

### What's changed {#manufacturing-commercial-operations-rn-2026-07__manufacturing-commercial-operations-rn-changed-features}

[Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
{#manufacturing-commercial-operations-rn-2026-07__manufacturing-commercial-operations-rn-changed-features-1}

## June 2026 {#ariaid-title3}

The ServiceNow®
Manufacturing Commercial Operations enables manufacturers, agents, and dealers (internal and channel partners) to connect and track services and manage repair, recall, sales promotion campaigns, and quality
management. Manufacturing Commercial Operations is a new application in the Australia release.

### What's new {#manufacturing-commercial-operations-rn-2026-06__manufacturing-commercial-operations-rn-new-features}

[Manufacturing Commercial Operations landing page (CSM/FSM configurable workspace)](https://www.servicenow.com/docs/access?context=mco-landing-page&version=australia&pubname=australia-manufacturing&ft:locale=en-US)
:   The MCO core landing page surfaces role-based views of claims, pre-authorization requests, and key processing metrics for claims agents and warranty assessors.

[Summarize fraudulent claim detection using agents](https://www.servicenow.com/docs/access?context=mco-summarize-fraudulent-claim-detection&version=australia&pubname=australia-manufacturing&ft:locale=en-US)
:   Anomaly-detection rules scan claim case lines against historical patterns and thresholds to identify fraudulent claims, flagging inflated amounts, frequency anomalies, and suspicious submission patterns. Claims meeting
    approval thresholds auto-approve with audit trail recording. Claims exceeding thresholds or exhibiting anomalies route to designated reviewers for investigation and disposition.

[Create a product non-conformance case using playbook](https://www.servicenow.com/docs/access?context=mco-playbook-create-non-conformance&version=australia&pubname=australia-manufacturing&ft:locale=en-US)
:   QIM playbook enables you to create remediation action plans and access system-recommended correction actions. It automatically triages non-conformance records, assigns owners, and creates tasks based on historical
    patterns.
{#manufacturing-commercial-operations-rn-2026-06__manufacturing-commercial-operations-rn-new-features-1}

## April 2026 {#ariaid-title4}

The ServiceNow®
Manufacturing Commercial Operations enables manufacturers, agents, and dealers (internal and channel partners) to connect and track services and manage repair, recall, sales promotion campaigns, and quality
management. Manufacturing Commercial Operations is a new application in the Australia release.

### What's new {#manufacturing-commercial-operations-rn-2026-04__manufacturing-commercial-operations-rn-new-features}

[ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

    * Foundation: AI basics to deliver insights
    * Advanced: AI to boost productivity across relevant use cases
    * Prime: Act autonomously with all AI assets, and create your own

    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
{#manufacturing-commercial-operations-rn-2026-04__manufacturing-commercial-operations-rn-new-features-1}

## Australia Early Availability {#ariaid-title5}

The ServiceNow®
Manufacturing Commercial Operations enables manufacturers, agents, and dealers (internal and channel partners) to connect and track services and manage repair, recall, sales promotion campaigns, and quality
management. Manufacturing Commercial Operations is a new application in the Australia release.

### What's new {#manufacturing-commercial-operations-rn-2026-03__manufacturing-commercial-operations-rn-new-features}

[FSM integration](https://www.servicenow.com/docs/access?context=mco-fsm-integration&version=australia&pubname=australia-manufacturing&ft:locale=en-US)
:   QIM integrates with FSM to support quality actions that require on-site intervention. When an NC or QI record identifies a need for field verification, containment, or remediation action, you can create an FSM work order
    directly from within QIM.
{#manufacturing-commercial-operations-rn-2026-03__manufacturing-commercial-operations-rn-new-features-1}